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MY T.V. BOX HAS CEASED FUNCTIONING. I CANNOT TURN ON THE…

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MY T.V. BOX HAS CEASED...
MY T.V. BOX HAS CEASED FUNCTIONING. I CANNOT TURN ON THE BOX, AND THE LITTLE BLUE LIGHT DOES NOT ILLUMINATE WHEN USING THE REMOTE. THIS BOX WAS INSTALLED SEVERAL MONTHS AGO BY A COMCAST SERVICE PERSON.
I DON'T WANT TO BE CHARGED FOR A REPLACEMENT OR SERVICE CALL, BUT I NEED A TECH. TO COME OUT AND CORRECT THE PROBLEM.
Submitted: 2 years ago.Category: TV
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Answered in 6 minutes by:
2/28/2016
TV Technician: Nathan, Installer replied 2 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,491
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, John.

To clarify, this is a paid support site, and comcast/samsung do not provide this type of support for free either.

It is actually unlikely that this is only a box issue, based on your description so far.

Initially, unplug power to your comcast box for 60 seconds to reboot it.

If no change, I need to know if you can see the samsung on screen setup or input menus, and what the full model number of the tv is, as well as if you can use the tv with another device successfully (dvd, apps, etc).

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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