TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

My names is ***** *****, I have a Philips 50pfp5332d/37 TV.

Customer Question
Hi my names is *****...
Hi my names is ***** *****, I have a Philips 50pfp5332d/37 TV. The TV seems to work fine but with a minor color issue. I have replaced the bulb yet it hasn't corrected anything. the TV seems to display in black and white but no color, that is my issue.
JA: Thanks. Can you give me any more details about your issue?
Customer: Like so how? I think that's the best I can describe it, there seems to be very little dim color or but my grayish. I have set tv with bright 100%and contrast 100% .
JA: OK got it. Last thing — TV Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 17 minutes by:
2/27/2016
TV Technician: Anthony_Infotech, Technician replied 1 year ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,165
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello

Welcome

How are you viewing TV services please?satellite /cable box/cable straight no box /antenna?

Anthony

Ask Your Own TV Question
Customer reply replied 1 year ago
If I understand of your question. Then I am viewing Xbox tv app on my Philips .
TV Technician: Anthony_Infotech, Technician replied 1 year ago

OK if you use another input like a DVD player for example is it the same using that?or is it just when you are viewing Xbox app?

Anthony

Ask Your Own TV Question
Customer reply replied 1 year ago
Itd be all the same I suppose I don't have a DVD player.
Customer reply replied 1 year ago
I do see what I think is yellow or like green. On most white letters and also purple like when it's tinted. I checked the colors and everything. And nothing seems abnormal.
TV Technician: Anthony_Infotech, Technician replied 1 year ago

You do need to eliminate the box as the cause , we need to do the same thing ourselves in the field I carry a DVD player

Let me know please and verify that another input is the same guesswork is no good thanks

Anthony

Ask Your Own TV Question
Customer reply replied 1 year ago
Wouldn't an Xbox and a DVD player be the same thing. They both carry the same cables to transfer video input and output. But if you really want me to test it I'd get a player tommorow.
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Yes I understand but if the Xbox has a problem how will we know?the only way to know is to try something COMPLETELY separate even an old VCR anything that is separate from the box, or even how you viw TV services which may be separate from the box

Anthony

Ask Your Own TV Question
Customer reply replied 1 year ago
No it doesn't work either just got a DVD player. And it has it own yellow red and white cables. It doesn't work either.
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Have you tried a reset in the settings menu?there should be a "factory" or "shipping" reset option in the settings menu

Let me know please

Ask Your Own TV Question
Customer reply replied 1 year ago
Yep I did that after I checked the bright and contrast Setting
Customer reply replied 1 year ago
What does the light bulb do. See. There's a blueish light amist all the gray film. So thAT MUST Mean there's color but it's not getting thru some how. Right.
20160301_081522.jpg2016030...jpg20160301_081531.jpg2016030...jpg20160301_081551.jpg2016030...jpg20160301_081557.jpg2016030...jpg20160301_081901.jpg2016030...jpg
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Yes I understand but you are saying its more or less black and white the lamp wont cause that, the lamp hits a DLP chip with the picture on board the chip its then "projected" via some tricks with the mirrors onto the fresnel screen which in itself is like a magnifier, please let me know if the sets own menu is bad too or if this is normal, so press the menu button of the sets own remote control send me a picture of the screen picture and one of the menu up

Anthony

Ask Your Own TV Question
Ask Anthony_Infotech Your Own Question
Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,165
15,165 Satisfied Customers
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

Anthony_Infotech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I need a Sony TV remote control for our Bravia KDL -
I need a Sony TV remote control for our Bravia KDL - 40V3000. The remote is identified as RM-YD014. Is it possible to replace the remote? … read more
Anthony_Infotech
Anthony_Infotech
Technician
15,165 satisfied customers
Tv works fine with power switch but remotely controlling
tv works fine with power switch but remotely controlling power rarely works but every once in a while it will work....nothing blocking IR device … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
I am not able to turn TV on with remote control. Is there
I tried Westing house remote control and Comcast universal remocon … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
Looking for a remote control replacement. PDP42V18HA
nothingt is working no matter what I do with the manual buttons I keep getting no aignal … read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
The remote control will no longer work unless you are
The remote control will no longer work unless you are directly in front of the TV and within 8' of the TV. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Lost remote control for mt television. 32inch model
the remote was lost when I had new carpet put in last week … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
Remote control doesnt work..I cant change channels or turn
remote control doesnt work..I cant change channels or turn off...Sony … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
NSEED TO PURCHASE REMOTE CONTROL FOR PAANASONIC TV MODEL.
NSEED TO PURCHASE REMOTE CONTROL FOR PAANASONIC TV MODEL … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Some of the buttons on the remote control do not work.
some of the buttons on the remote control do not work … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
I need Philips TV remote control. I don't know where can I
I need Philips TV remote control. I don't know where can I get the original one in Edmonton. … read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
It's the remote control. 50194312. Can't turn tv off or on
It's the remote control JA: What's the model number of your TV? How old is it? Customer: 50194312 JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Customer: Can't turn tv… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Need a remote control for our Philips t v. 52EFL3603D/F7 10
QUIT WORKING THIS IS THE REMOTE WANTING TO GET ANOTHER ONE AND WHERE … read more
Anthony_Infotech
Anthony_Infotech
Technician
15,165 satisfied customers
Model lc70le733u cannot power tv. On,with remote control or
Model lc70le733u cannot power tv. On,with remote control or power switch … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Where can I get a Remote Control for the Panasonic
Where can I get a Remote Control for the Panasonic TC-P50ST30 television and what is the part number?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
The remote control is not connecting with the tv. I tried
the remote control is not connecting with the tv. I tried both the one that comes with the tv and the cabel remote that usually works. Had to turn it on from the botton on the tv. the cable remote wil… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
How can I get the remote control my tv remote control is
Hi sir how can I get the remote control my tv remote control is broken and my serial # LX20600039. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
I'm having trouble getting my TV from satellite to antenna
I'm having trouble getting my TV from satellite to antenna it's a Samsung model 5500 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Where can I purchase a remote controller for philips DVD hdd
Where can I purchase a remote controller for philips DVD hdd &dvd recorder … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x