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All of a sudden we lost color on our 55 inch model

Customer Question
ln558650t1fxza, only red, green black...
all of a sudden we lost color on our 55 inch model ln558650t1fxza, only red, green black and white
Submitted: 2 years ago.Category: TV
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Answered in 2 minutes by:
2/26/2016
TV Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,829
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, What is connected to the TV that you receive broadcasts from please?

Also if you switch the source over to another- say a DVD player, is the color normal when on the DVD?

Please elaborate and we can proceed.

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Customer reply replied 2 years ago
You did nothing for me! I hired a local professional to come in and fix the problem.I'm convinced your entire web site is a scam.
TV Technician: Aric, Technician replied 2 years ago

Respectfully- how could I possibly help if you did not even reply back to my info request sent not even 3 minutes after your question? I cannot see what you're seeing so the entire process relies on communication- which there was not. I'm glad you hired a local tech to come and fix this. I'm convinced we could have fixed this at 1/3 or 1/4 of the cost. However that was up to you to reply back. I am no longer involved in the dialogue and am opting out.

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