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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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A year ago I bought a Visio 39 in. flatscreen. Last week,

Customer Question

A year ago I bought a Visio 39 in. flatscreen. Last week, the remote froze up on me. I think I need a replacement remote. How would I be able to obtain one?
Thank you
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?

2- Do the control buttons on TV itself work like volume level etc?


Expert:  Shahid replied 1 year ago.

Please reply here and do not open another/ duplicate question that would cost you more money.


Customer: replied 1 year ago.
My TV just froze up. I think that it may just be the remote, the batteries are brand new Do I need to get a new remote? Also, I do NOT want the monthly charge of any amount. I just want my situation resolved.Brand: VISIO
Model: 110-130V~50/60HZ 5A
Type: Plasma TV
What have you tried so far?: just changing the batteries in the remote.
Expert:  Shahid replied 1 year ago.

I got these info from your initial question post.

Please check the back cover of TV for model number.

110-130V~50/60HZ 5A is power rating and consumption info of TV.