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Unable to tune new channels 76 & 78 can you help?

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Unable to tune new channels 76 & 78 can you help?
Submitted: 2 years ago.Category: TV
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Answered in 4 hours by:
2/23/2016
TV Technician: Russell H., Service Tech replied 2 years ago
Russell H.
Russell H., Service Tech
Category: TV
Satisfied Customers: 12,943
Experience: 8+ years of professional experience
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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I would advise you to scan for channels. (That may be called autotune on your TV, if so I know, you have already tried that. It's the right first thing to try.)

What is your source for TV signal? is it

1. broadcast antenna / digital TV box ?

2. satellite dish ?

3. cable ?

4. something else ? e.g. fiber optic TV service, etc.

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Customer reply replied 2 years ago
Broadcast antenna
Customer reply replied 2 years ago
I did auto tune still did not work also tried manual tuning. Unable to put 76 /78. It appears you can't go above 69
TV Technician: Russell H., Service Tech replied 2 years ago

What digital-TV-box do you have working with your broadcast antenna, please?

Are you in a 'remote location', that is to say, far away from the bright lights and the densely populated areas? it might be significant to the case, if so.

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Customer reply replied 2 years ago
No living in a city no problems with all the other channels
TV Technician: Russell H., Service Tech replied 2 years ago

I would suspect that your digital TV box has a problem. So check on it a bit, try turning it Off for 20 minutes or more and see if, when powered On again, you can at first pick up higher channels / above 69.

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TV Technician: Russell H., Service Tech replied 2 years ago

There's something odd there: Channel 69 is the highest listed channel in UHF. So what were the higher channels you used to get?

It sounds as if you got channels above UHF, but I'm not sure what you were getting. If there's a UHF Only switch or option, disable it or turn it Off. Or otherwise expand the bands selectable and tunable. It's a thought.

(Also, if that isn't helpful or doesn't work, please tell me what region of Australia you're in. Channels vary from region to region.)

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