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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Samsung Model # UN46EH6000F. Said TV is

Customer Question

I have a Samsung Model # ***** Said TV is approximately two and one half years
old. Can you tell me why the picture freezes up for about fifteen seconds. This happens on all channels and it occurs approximately fifteen minutes.
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Welcome! I am an experienced electronics field technician and your satisfaction is my top priority. We are now connected together on this convenient website which saves you time and money vs much higher repair shop diagnostic fees.

To get started, I need to know you are able to reply to me here...

1. When the picture freezes, does the audio keep playing from the speakers or does the audio stop?

2. When the picture freezes, if you press GUIDE on the cable remote, does the guide come up on the screen?

3. When the picture freezes, if you press MENU on the Samsung tv remote, does the tv menu show up on the screen?


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