How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric, Technician
Category: TV
Satisfied Customers: 44442
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

I have a sony KDL-46XBR4 that has the left 1/3 picture okay

Customer Question

I have a sony KDL-46XBR4 that has the left 1/3 picture okay while the tight 2/3 has a shadow over it but can still make out the picture on it. tried brightness and backlight adjustments,nothing.
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello and sorry you're having problems. I'm very familiar with these faults on Sony sets, and in many cases it's the LCD panel that's failing (the lighting within the screen is prone to this problem).

However just to make sure, please reply back with the following:

1) Does the screen issue occur with ALL sources (Cable/SAT box, DVD, etc.)?

2) If you pull up the Sony's native MENU (Home/Menu on the Sony remote), does the MENU also appear with the shadow over it on the right 2/3?

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

Expert:  Aric replied 1 year ago.

Please let me know if you need assistance once you're able to see my reply.