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Am trying to get my TV to recognize my wifi

Customer Question
am trying to get my TV to recognize my wifi
Submitted: 2 years ago.Category: TV
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Answered in 1 minute by:
2/16/2016
TV Technician: Viet - TV Tech, Technician replied 2 years ago
Viet - TV Tech
Viet - TV Tech, Technician
Category: TV
Satisfied Customers: 40,195
Experience: Skills with TV Configurations
Verified

Hi,

I'm sorry about the issue. What's the exact error or message when entering your wi-fi / wireless network on the TV?

Do you know how to check / confirm your Wi-Fi / wireless password?

What is the model of your Internet modem/router device?

Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
1. try again or try another network. 2.have confirmed that passwword is correct. .4 . ATT mointernet/router device am on desktop computer now
Customer reply replied 2 years ago
ATT internet modem/router device
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
TV Technician: Viet - TV Tech, Technician replied 2 years ago

Thank you. I do live online support. Can I provide you the instructions here?

Was this same TV working fine with this same modem / router device previously?

Is any other wireless device, such as a laptop or tablet or smartphone, currently working fine with your modem / router?

Have you also tried to disconnect the power cord from the AT&T modem / router device for a few minutes, then re-connect, then wait a bit and check?
Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
TV was working fine until I tried to get it to recognize wifi. It is a smart tv that was given to me
TV Technician: Viet - TV Tech, Technician replied 2 years ago

Did the TV recognize the wi-fi previously?

Can you please disconnect the power cord from the AT&T modem / router device for a few minutes, then re-connect, then wait a bit and check?
Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
I have not pulled the power cord to the modem. I have a cell phone but it is not smart. If I pull the power cord, I will lose this connection.
Customer reply replied 2 years ago
I contacted ATT and the verified that my password ***** *****
TV Technician: Viet - TV Tech, Technician replied 2 years ago

Please keep this web page open. When you re-plug the power cord to the internet modem, we will be reconnected. I've also emailed you (from JustAnswer / Viet.) Please disconnect the modem/router device for a few minutes, then reconnect, and check. Please let me know. Thank you.

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Customer reply replied 2 years ago
i pulled the cord .
TV Technician: Viet - TV Tech, Technician replied 2 years ago

When you pulled the cord from the modem, did the internet stop working on this computer? After reconnecting the cord to the modem, please see if you can connect to Wi-Fi on the TV. Please let me know. Thank you.

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Customer reply replied 2 years ago
I pulled the cord and it still does not work
Customer reply replied 2 years ago
now what?
TV Technician: Viet - TV Tech, Technician replied 2 years ago

When you pulled the cord from the ATT modem, did the internet stop working on the computer?

Was the TV working with Wi-Fi previously or not?

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Customer reply replied 2 years ago
Everything is on a power strip. When I pulled the cord, everything was off. The computer had to restart also.
TV Technician: Viet - TV Tech, Technician replied 2 years ago

Sorry, you should have only pulled the power cord from the modem's end.

Was the TV working with Wi-Fi previously or not?

When you select your network name, does it ask you to enter a password?

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Customer reply replied 2 years ago
welll it is working now
Customer reply replied 2 years ago
The TV has a picture. Still not connected to the internet
TV Technician: Viet - TV Tech, Technician replied 2 years ago

No, I mean, I'm not asking if the TV picture was working or not. I'm asking if the TV was able to connect to Wi-Fi previously or not.

When you select your network name on the TV, does it ask you to enter a password?

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Customer reply replied 2 years ago
it says unable to connect. try another network
Customer reply replied 2 years ago
I verified the password ***** it is correct accordint to ATT.
TV Technician: Viet - TV Tech, Technician replied 2 years ago

Was this TV connecting fine to Wi-Fi with this same ATT modem previously? Or was it with another modem?

Is any other wireless device, such as a laptop or tablet or smartphone, currently working fine with your modem / router? (not a device that is connected straight to the modem with a cable)

Please let me know. Thank you.

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Customer reply replied 2 years ago
my son,s laptop is working.
Customer reply replied 2 years ago
the TV was working on hdmi
Customer reply replied 2 years ago
not wifi
, the TV in the basement is working on a wireless box from att
Customer reply replied 2 years ago
This is not helping.
TV Technician: Viet - TV Tech, Technician replied 2 years ago

Sorry, we guarantee our service, so don't worry. So this TV has never worked on Wi-Fi. Does the computer you are using have windows xp, vista, or 7 or 8 or 10?

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TV Technician: Viet - TV Tech, Technician replied 2 years ago

For some TV model, the modem's Wi-Fi setting needs to be adjusted in order make the TV compatible with the modem. Can I connect remotely to your computer, so I can check on the modem directly for you? Please let me know. Thank you.

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Customer reply replied 2 years ago
windows 10
TV Technician: Viet - TV Tech, Technician replied 2 years ago

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=7b68da93-991f-4abb-8e99-8edd49941376

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

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TV Technician: Viet - TV Tech, Technician replied 2 years ago

Thank you for the remote session. Per your conversation, please try with powerline adapters. Please let me know. Thank you.

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Viet - TV Tech
Viet - TV Tech
Viet - TV Tech, Technician
Category: TV
Satisfied Customers: 40,195
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Experience: Skills with TV Configurations

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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