How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Technician
Category: TV
Satisfied Customers: 36526
Experience:  Avid TV Technician
Type Your TV Question Here...
Richard is online now
A new question is answered every 9 seconds

I cannot start my LG G3 phone. Have "software update" on

Customer Question

I cannot start my LG G3 phone. Have "software update" on screen and cannot move past this. Had phone for approximately 3 weeks, and cannot seem to use it.
Submitted: 1 year ago.
Category: TV
Expert:  Richard replied 1 year ago.

Hi there Cindy and welcome

Can you remove the battery, then wait 5 minutes

Put the battery back in, hold Volume UP and power and tell me please what then happens.