TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have a Philips dvdr 3400 dvd player / recorder. It has…

Customer Question
I have a Philips dvdr...
I have a Philips dvdr 3400 dvd player / recorder. It has just started to display unknown disc type whenever I put a disc in to record. I have unplugged and restarted it numerous times and it displays the same. It was working fine last night. Any suggestions? Gary
Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 6 minutes by:
2/14/2016
TV Technician: Nathan, Installer replied 2 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,424
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Gary.

This type of problem is often caused by a contaminated laser lens. You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens).

If this doesn't help, you can try a specialty cleaning disc (Allsop 23321 Ultra Pro Carbon-Edge DVD and CD-Drive Cleaner) which has little brushes that clean the lens more thoroughly.

If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, etc. Any of these issues would require repair/replacement.

Let me know the results, and I'll advise further, if needed.

Nathan

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,424
31,424 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have Philips DVD/CD player that I use for playing music
I have Philips DVD/CD player that I use for playing music CD. Worked fine for several years. Now when I put a cd in and wait for play I get an H in the window and will not play. What does that code me… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
My Zenith Dvd/Vcr player will play VCR tapes but not DVDs. I
My Zenith Dvd/Vcr player will play VCR tapes but not DVDs. I recently moved and wondered if i did something to it in the move and what can i do to get it to play DVDs? I actually have two players and … read more
Nathan
Nathan
Installer
Bachelors of Science
31,424 satisfied customers
Philips DVDR3320V/05 Every time I try to load DVDs, blank or
Philips DVDR3320V/05 Every time I try to load DVDs, blank or pre-recorded, I get the message 'Unknown disc, please check disc again'.… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I have a portable Polaroid DVD player PDM-0082 and another
I have a portable Polaroid DVD player PDM-0082 and another Polaroid DVD player PDV-0707n. When I put a disc in the PDM-0082 says "Loading" then say "No Disc", the PDV-0707n says "Loading" then say "Un… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Panasonic DMR-EZ47v (DVD recorder) says: "NO READ"
We bought a Panasonic DMR-EZ47v (DVD recorder). It worked pretty well up until last night. When I turn it on now, it makes a sound like it's repeatedly trying to read a disc (even if there is no disc … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I am trying to hook up a dvd recorder, I only have direct tv.
I am trying to hook up a dvd recorder, I only have direct tv. when I was auto search for channels on the recorder it couldnt find any,the model number for the recorder is dvdr 615/17. Would you know h… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
We have a Sony Bravia set. We got it in early 2010. It is
We have a Sony Bravia set. We got it in early 2010. It is connected to cable and also to a Samsung DVDR. We can operate the DVDR fine, but a message shows at the bottom of the screen when a DVD is pla… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
I have a Philips DVD recorder DVDR 75 I tried to call 1 800
I have a Philips DVD recorder DVDR 75 I tried to call 1(NNN) NNN-NNNNbut I get another number to call to talk to Women so that must not be a good number is XXXXX another number I can call? My recorder… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
I have a rca drc8295n the dvdr does not work any more what
I have a rca drc8295n the dvdr does not work any more what kind of dvdr can i use to replace it… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
290 satisfied customers
I think this is an audio/video question I would like to have
I think this is an audio/video question I would like to have specific instructions on how to wire my home theater. I will purchase what ever cables that you specifiy (if I don't already have them). My… read more
Jon Waldrip
Jon Waldrip
Lead Technician
High School or GED
27 satisfied customers
My Sony RDR-GX315 was working fine until last night when I
My Sony RDR-GX315 was working fine until last night when I inserted a brand new Ativa disc for formatting. Recorder went to "load" but made a sort of grinding noise, finally went to "format" but never… read more
T.V.Steve
T.V.Steve
Vocational, Technical or Trade Scho
144 satisfied customers
I have a Samsung DVD-357 I have recorded tv programs in the
I have a Samsung DVD-357 I have recorded tv programs in the past. I tried today and the audio records ok, but the vidio is scrambled. I tried a couple of cables with the same results. I also tried two… read more
Jeff the TV Guy
Jeff the TV Guy
Service Technician
Vocational, Technical or Trade Scho
739 satisfied customers
I had a mag. model MRV700 VR , dvd & vcr recorder & player.
I had a mag. model MRV700 VR , dvd & vcr recorder & player. an over the past 3-4 yrs have recorded several disc..from a video camera...everything was fine until the unit failed.. I got a new recorder.… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
I have a Magnavox LCD TV with built in DVD player with DivX.
I have a Magnavox LCD TV with built in DVD player with DivX. I put in a DVD and it says "error" and I can't get the DVD out again. What to do?… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
I have a DMR-E50 DVD recorder, it will only record what is
I have a DMR-E50 DVD recorder, it will only record what is being watched on TV, and if you turn off TV it records blank screen. I have checked and double checked all scart connections to SKy etc. Help… read more
Paul
Paul
Associate Degree
My DVD player on my Sharp TV is on the side where I insert
My DVD player on my Sharp TV is on the side where I insert a DVD. It pulls it in and "reading" comes up. Then if I press menu "incorrect disc" comes up. How can I fix it to be able to play my DVD's ag… read more
Bernard S.
Bernard S.
Bachelor's Degree
656 satisfied customers
Three-year old Philips 50 PixelPlus Plasma HDTV. Video quit
Three-year old Philips 50" PixelPlus Plasma HDTV. Video quit working yesterday. Has done this before. Previously, I'd shut off and turn on and it would come back. This time video won't return. Sound, … read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
Technical School
279 satisfied customers
I have a Toshiba DVD player-recorder (model D-VR4XSU). Last
I have a Toshiba DVD player-recorder (model D-VR4XSU). Last night when I tried to play a Blockbuster movier DVD, the message appeared "System Error Please Wait" and a yellow "OK" box appeared. I click… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x