TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have an Lg smart TV( model webosTV). The TV doesn't pick…

Customer Question
Hi, I have an Lg...
Hi, I have an Lg smart TV( model webosTV). The TV doesn't pick up our wireless modem signal. We have a computer in another room away from the modem and the computer is working well. Is there someway I can reset the TV to pickup the signal.
Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 10 minutes by:
2/14/2016
TV Technician: Louie, Technician replied 2 years ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 13,497
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi David and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the "... Lg smart TV( model webosTV)..."

Ask Your Own TV Question
Customer reply replied 2 years ago
model number: 6OLF6300-TA
TV Technician: Louie, Technician replied 2 years ago

Appreciate the additional information.

Is this a fresh/new install? ...or has the TV connected wirelessly with the modem before and this issue of "...TV doesn't pick up our wireless modem..." just recent?

Ask Your Own TV Question
Customer reply replied 2 years ago
We have had the TV running off this modem for about six months. It is only recently that the TV doesn't pick up the modem.
TV Technician: Louie, Technician replied 2 years ago

To my understanding, this particular model has a 'status test' in Home / Settings / Network / Wi-Fi Connection / Advanced settings that would show an "X" mark to identify the potential problem between: TV / modem / DNS / Internet

Can you please determine where the "X" mark is please?

Ask Your Own TV Question
Customer reply replied 2 years ago
I can't get into the advanced settings. It won't allow me access to determine where the X is.
TV Technician: Louie, Technician replied 2 years ago

Were you able to get to 'Wi-Fi Connection' at least?

Ask Your Own TV Question
Customer reply replied 2 years ago
I can get to the Wi-Fi connection page. I click on TPG (our provider). It shows full bars for being on. When I click on it, it searches for a while then states user name or password ***** I then input the password ***** it tries to connect then it fails.
TV Technician: Louie, Technician replied 2 years ago

Depending on the network version, are you able to manually set an IP Address for the TV?

Ask Your Own TV Question
Customer reply replied 2 years ago
Is the IP address the same as network name. If so I can manualy put it in. I have tried this previously and failed. Is there any way I can reset the TV as if I just purchased it and started the process again. It seems odd that I have the computer I am using now to talk to you running off the Wi Fi.
TV Technician: Louie, Technician replied 2 years ago

No the name would alsmot be the SSID while the IP Address would be something like 192.256.254.1

There is a RESET for this model in Home / Settings / Advanced / General / Reset to Initial Settings

A reset is both a test and a try of a fix. As it implies, a reset would force the unit to revert back to factory defaults removing glitches and config errors but would include memories, presets and user preferences. After a reset, the initial setup would have to be performed.

Would you consider this?

Ask Your Own TV Question
Customer reply replied 2 years ago
I know the the IP address is correct, because I have been on the phone to TPG. I am happy to reset and start again if you think this is a good idea.
TV Technician: Louie, Technician replied 2 years ago

With the TV yes, consider the RESET. As posted above; "...A reset is both a test and a try of a fix..." If not corrective and based on "...only recently that the TV doesn't pick up the modem..."; then we are looking at a potential hardware issue.

Ask Your Own TV Question
Customer reply replied 2 years ago
I have completed the reset. The TV still won't pick up the Wi-Fi.
TV Technician: Louie, Technician replied 2 years ago

Then it would confirm a hardware issue.

Considering that the TV would still be under warranty, it may then be to your advantage to have it repaired by an authorized Service Center.

Please post back how you would want to approach this and/or should additional information be needed.

Ask Your Own TV Question
Customer reply replied 2 years ago
Thankyou Louie for your help. I might get someone to come out and look at the system,
TV Technician: Louie, Technician replied 2 years ago

I understand David.

Good luck and thank you too for the opportunity to be able to share the information.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 13,497
13,497 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

13,497 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My smart tv is no longer recognizing my wireless Help.
My smart tv is no longer recognizing my wireless Help … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
LG smart TV model 65uh7700 will not connect to wifi, netflix
LG smart TV model 65uh7700 will not connect to wifi … read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,457 satisfied customers
I'm setting up my new Vizio D32f-E1 I have gone through the
Hello, I'm setting up my new Vizio D32f-E1 I have gone through the entire process 3 times now, … read more
Harry
Harry
2,176 satisfied customers
I bought a compatible wi go range e tender for Sony Bravia
I bought a compatible wi go range e tender for Sony Bravia tv. I do a network setup check and the devices up address is displayed but my eireless connection failed … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
291 satisfied customers
It will not connect to the internet. What is a ping test? I
What is a ping test? I have disconnected both the modem and the TV numerous times. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
We can't access ABC iview on our Samsung smart TV. We have
We can't access ABC iview on our Samsung smart TV. We have checked with Telstra who say our router is working properly. Can you help ? Thanks, ***** ***** Terri… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Our LG TV model 42LC2D is picking up a "normal" digital signal
Our LG TV model 42LC2D is picking up a "normal" digital signal but doesn't pick up any channels on auto programme. It was working well 3 days ago before we moved house.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
We just had a Samsung LED TV Smart TV 6350 delivered and cannot
We just had a Samsung LED TV Smart TV 6350 delivered and cannot get the internet connection to work. I entered my modem system password ***** it will not connect. Any ideas? Thank you. Ginger… read more
LKT
LKT
Bachelor\u0027s Degree
228 satisfied customers
I purchase this Samsung UN32EH5300 32-Inch 1080p 60 Hz Smart
I purchase this Samsung UN32EH5300 32-Inch 1080p 60 Hz Smart LED HDTV (2013 Model) and I'm trying to get it to pick up my dish signal on channel 60. I have one tv in another room and it picking it up … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Until about 4 weeks ago we were getting Netflix movies with
Until about 4 weeks ago we were getting Netflix movies with no problem. Then, suddenly, we started getting Netflix connection, selected a movie, and the response has been consistently that cannot proc… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Hello, I have another case I am would like to open/ solve.
Hello, I have another case I am would like to open/ solve. lol. It has to do with trying to get the quickest/best internet connection to my smart tv for live streaming etc.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a new vizio smart LCD 47" tv that will not connect to
I have a new vizio smart LCD 47" tv that will not connect to 2wire129 wireless modem. Followed all the steps that were asked by the setup guide.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
i have a model e472vl tv and a wireless computer setup. how
i have a model e472vl tv and a wireless computer setup. how do i connect the pc to the tv to receive espn3 broadcasts ?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an LG 42LH50 at Best Buy.. We were told that it had
I have an LG 42LH50 at Best Buy.. We were told that it had wireless capabilities with the LG AN-WF100 wifi dongle but I get a message on the screen that says " no signal" and it cannot find our home n… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
We installed (5) LG 55LH55s ans (2) LG 42LH55s in a facility
We installed (5) LG 55LH55's ans (2) LG 42LH55's in a facility on the campus of the Univ. of Alabama in Tuscaloosa. They are all connected to cable service but none of them are receiving HD channels. … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
291 satisfied customers
Hi. Im looking into wireless TV signal devices for the home,
Hi. I'm looking into wireless TV signal devices for the home, like Leapfrog's 2.4 Ghz receiver or Shoptronic's 5.8GHz wireless audio video sender transmitter and receiver. I understand that the 5.8 gh… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a wireless LG, LCD TV model 15LW1R that broadcasts/receives
I have a wireless LG, LCD TV model 15LW1R that broadcasts/receives my cable signal. I would like to have another TV in the house that could pick up the signal. Is there something that I can plug into … read more
Flatpanel Guru
Flatpanel Guru
Lead HD Tech
Vocational, Technical or Trade Scho
721 satisfied customers
I am about to purchase an LG BD300 and have to connect it to
I am about to purchase an LG BD300 and have to connect it to the internet. I have cable internet to my computer and cable to my television. Can I hook the LG BD300 to my cable television and obtain th… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x