TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have an Lg smart TV( model webosTV). The TV doesn't pick…

Customer Question
Hi, I have an Lg...
Hi, I have an Lg smart TV( model webosTV). The TV doesn't pick up our wireless modem signal. We have a computer in another room away from the modem and the computer is working well. Is there someway I can reset the TV to pickup the signal.
Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 10 minutes by:
2/14/2016
TV Technician: Louie, Technician replied 2 years ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 13,307
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi David and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the "... Lg smart TV( model webosTV)..."

Ask Your Own TV Question
Customer reply replied 2 years ago
model number: 6OLF6300-TA
TV Technician: Louie, Technician replied 2 years ago

Appreciate the additional information.

Is this a fresh/new install? ...or has the TV connected wirelessly with the modem before and this issue of "...TV doesn't pick up our wireless modem..." just recent?

Ask Your Own TV Question
Customer reply replied 2 years ago
We have had the TV running off this modem for about six months. It is only recently that the TV doesn't pick up the modem.
TV Technician: Louie, Technician replied 2 years ago

To my understanding, this particular model has a 'status test' in Home / Settings / Network / Wi-Fi Connection / Advanced settings that would show an "X" mark to identify the potential problem between: TV / modem / DNS / Internet

Can you please determine where the "X" mark is please?

Ask Your Own TV Question
Customer reply replied 2 years ago
I can't get into the advanced settings. It won't allow me access to determine where the X is.
TV Technician: Louie, Technician replied 2 years ago

Were you able to get to 'Wi-Fi Connection' at least?

Ask Your Own TV Question
Customer reply replied 2 years ago
I can get to the Wi-Fi connection page. I click on TPG (our provider). It shows full bars for being on. When I click on it, it searches for a while then states user name or password ***** I then input the password ***** it tries to connect then it fails.
TV Technician: Louie, Technician replied 2 years ago

Depending on the network version, are you able to manually set an IP Address for the TV?

Ask Your Own TV Question
Customer reply replied 2 years ago
Is the IP address the same as network name. If so I can manualy put it in. I have tried this previously and failed. Is there any way I can reset the TV as if I just purchased it and started the process again. It seems odd that I have the computer I am using now to talk to you running off the Wi Fi.
TV Technician: Louie, Technician replied 2 years ago

No the name would alsmot be the SSID while the IP Address would be something like 192.256.254.1

There is a RESET for this model in Home / Settings / Advanced / General / Reset to Initial Settings

A reset is both a test and a try of a fix. As it implies, a reset would force the unit to revert back to factory defaults removing glitches and config errors but would include memories, presets and user preferences. After a reset, the initial setup would have to be performed.

Would you consider this?

Ask Your Own TV Question
Customer reply replied 2 years ago
I know the the IP address is correct, because I have been on the phone to TPG. I am happy to reset and start again if you think this is a good idea.
TV Technician: Louie, Technician replied 2 years ago

With the TV yes, consider the RESET. As posted above; "...A reset is both a test and a try of a fix..." If not corrective and based on "...only recently that the TV doesn't pick up the modem..."; then we are looking at a potential hardware issue.

Ask Your Own TV Question
Customer reply replied 2 years ago
I have completed the reset. The TV still won't pick up the Wi-Fi.
TV Technician: Louie, Technician replied 2 years ago

Then it would confirm a hardware issue.

Considering that the TV would still be under warranty, it may then be to your advantage to have it repaired by an authorized Service Center.

Please post back how you would want to approach this and/or should additional information be needed.

Ask Your Own TV Question
Customer reply replied 2 years ago
Thankyou Louie for your help. I might get someone to come out and look at the system,
TV Technician: Louie, Technician replied 2 years ago

I understand David.

Good luck and thank you too for the opportunity to be able to share the information.

Ask Your Own TV Question
Was this answer helpful?
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 13,307
13,307 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

13,307 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My sense 55 inch tv turns on but no picture or sound. Black
My Hisense 55 inch tv turns on but no picture or sound. Black screen … read more
Jack
Jack
technician
factory trained engineer
2,163 satisfied customers
how do I find the activation code for my Sony Smart TV?
how do I find the activation code for my Sony Smart TV?… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
It won't turn on, Emerson. LF320EM4 A, Never had a problem,
It worked yesterday morning but last night it wouldn't turn on… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
My smart tv will not connect to netflix. No error. It just
No error. It just prompts me to connect to the internet and of course it won't connect … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a smart tv by Samsung There's a problem with changing
I have a smart tv by Samsung There's a problem with changing the channel Whi's watching Netflix? This is what y screen is showing now if go to another channel it continues to show this as my picture. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Panasonic smart TV that's not very smart!
I have a Panasonic smart TV that's not very smart! Commercials loud, programs quite … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My Samsung smart tv has just started flashing “smart tv” and
My Samsung smart tv has just started flashing “smart tv” and won't switch off - just keeps doing it … read more
Louie
Louie
Technician
13,307 satisfied customers
Cannot adjust the stretch on the video screen. Smart tv.
Cannot adjust the stretch on the video screen JA: What device or product does this involve? Customer: Smart tv JA: What's the brand and model number of your TV? How old is it? Customer: Panasonic, abo… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
It is flashing continually. Visio 1650 smart tv. Only on
I was watching the basketball game we recorded on dark, halfway thru the tv started flashing … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
A Panasonic TV TH-P50X50Z. Is this a smart TV model and if
A Panasonic TV TH-P50X50Z. Is this a smart TV model and if so does it have built in WiFi … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE ICON SCREEN AND RARELY GOES BEYOND THAT. THE ONLY WAY TO STOP IT IS TO PULL THE PLUG … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Samsung smart tv. will not turn on. Samsung smart tv
working fine last night. I went to turn it on today and only had volume for a few seconds so I turned it off and now it won't turn back on. No picture. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I bought a LG smart TV and the content store is not working.
I bought a LG smart TV and the content store is not working. It shows this message Service is temporarily unavailable … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Where can I find the web browser on Samsung Smart TV?
I recently purchased a Samsung Smart TV model UN60D6000sf. Where will I find the web browser? I am on the internet via WiFI but no browser appears when I start up the Smart Hub. I am on the web so I c… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
how can I surf the web on a Sharp Aquos LC-60LE632U tv?
how can I surf the web on a Sharp Aquos LC-60LE632U tv?… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I lost my Netflix icon on my 55lm7600 lg smart tv
I lost my Netflix icon on my 55lm7600 lg smart tv… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Why does my LG Smart TV say "Downloading is not Supported".
Why does my LG Smart TV say "Downloading is not Supported". Also I cannot download a new Chrome version and I can't download PDF files. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Samsung LED Smart Tv. Model # UN60H6203AF 60". I
I have a Samsung LED Smart Tv. Model # UN60H6203AF 60". I have had this Tv for 2 years and all of a sudden the picture blinked and got smaller and smaller until it started blinking blue then black. Th… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x