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littlerusty2005
littlerusty2005, Expert
Category: TV
Satisfied Customers: 5888
Experience:  Plasma, LCD, LED, converters, resolution specialist.
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I purchased the harmony remote to replace my other that is

Customer Question

Hi
I purchased the harmony remote to replace my other that is broken and I am unable to program it correctly. I have my Panasonic tv on, my cable box on, and my Panasonic home theater on. I have voice but no picture can you assist me?
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem but first a few questions , let me know when you`re ready ?

Customer: replied 1 year ago.
Ok I'm ready
Expert:  Jack replied 1 year ago.

O.k then first i will have a few questions about this no picture and sound ;

Is this how this started ?

You lost the picture and decided to change the remote ?

Customer: replied 1 year ago.
No unfortunately my dog ate my remote.
Expert:  Jack replied 1 year ago.

O.k then if the dog had the btter of it then you gonna have a hard time syncing it to the new .

How did you try to program your 650 so far ?

Did you go on the logitech website while the remote is connected to your PC ?

Expert:  Jack replied 1 year ago.

Right now to tell you frankly i`m not sure where to start so please bear with me and we`ll do this one step at a time .

For example i don`t know which remote your dog ate and which original remote is working and i also honestly don`t know if your 650 has anything to do with the loss of picture so it may be a good idea to leave the harmony aside for now and see what can be done with what you have now

Expert:  Jack replied 1 year ago.

The 650 is easy to program once you have things working , you simply load its software then plug it in your pc and laaunch the program then just follow the prompts.

Expert:  Jack replied 1 year ago.

For now what i would need is the tv`s model number ?

Expert:  Jack replied 1 year ago.

home theater model would come in handy as well

Customer: replied 1 year ago.
I have connected the remote to the computer, installed the software and added all of the devices (Panasonic home, cable box, surround sounds and rocketfish) I know that I can sync the "fix" button if the original remote was capable, how would I reprogram and install the fix option from nothing? everything is working but the tv screen is not visible, Panasonic TBM2AX08001
Expert:  Jack replied 1 year ago.

Thats not the model number , sorry but this is not going to work and i will opt out .

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.

Customer: replied 1 year ago.
home theater- Panasonic SA-PT673
Expert:  littlerusty2005 replied 1 year ago.

Hello, my name is***** has opted out. I have the same remote, I can help you. Give me just a minute to read what you've already done.

Customer: replied 1 year ago.
okay, thank you.
Expert:  littlerusty2005 replied 1 year ago.

Ok, I want you to test the remote for each device. Press the button just below the screen in the center repeatedly until you see ACTIVITIES. Now select a device, and press pwr toggle for the device. Make sure it turns your device on or off. Do this for each device, and tell me if any of them do not turn off.

This will take a few minutes, but in the long run, this will save a lot of time.

Customer: replied 1 year ago.
all of those functions work the remote controls all devices. the issue we had when we first got the remote is it was operational to the point of turning everything on. however when you try to watch tv the sound is on and you can change the channels but you can not see the picture, we had the "fix" button installed to solve this issue. I tried to set up the new remote by syncing the old chewed remote to the new, however the buttons on the old remote will not work. so I just need to install the "fix" button on the new remote through the software or if there is another way around it
Expert:  littlerusty2005 replied 1 year ago.

Well, these remotes work with macros. It sounds like the TV is just on the wrong input, but your sound system is turning on and tuning to the correct input like it should. Turn everything off with the buttons on the devices, not the remote. Open an activity, and tell me if the picture comes up.

Additionally, try all of your activities, and tell me if they are working properly. If one is out and the others work, that's an easy fix. We'll just have to take a look at your physical connections, and then go into the activities section of the software and make some adjustments.

Customer: replied 1 year ago.
all the activities work separately but still no picture
Expert:  littlerusty2005 replied 1 year ago.

Is there picture on any of the activities?

Customer: replied 1 year ago.
the picture never shows up no matter what activity is turned on the most ive seen is the snowy screen or a "sorry you're on the wrong channel" error
Expert:  littlerusty2005 replied 1 year ago.

Ok, I know what's going on, let's check how your system is connected, and we should be able to get it going. Tell me, are your devices connected to an AV receiver, with a single HDMI connection to your TV? Or is anything connected to your TV other than the AV receiver?

The problem seems to be that your TV is on the wrong input. If it's HDMI from your receiver, just switch the input on your TV to the correct HDMI input, and it should clear up the problem.

I await your reply. This is the time where I need as much information of how your gear is connected and what cables are used to connect them as possible.

Customer: replied 1 year ago.
everything that controls the tv as far as the cable box and the home theatre system in in the closet across the room, the tv is mounted in the wall so if I have to see the back of the tv for anything that wont be possible but I can change the settings on the tv to see if the correct HDMI is sycned
Expert:  littlerusty2005 replied 1 year ago.

Ok, Bingo... When your dog decided your remote was a treat, he likely changed the input on your Tv. Since it's mounted to a wall, that tells me that you have one HDMI connected. That's great, this should be easy to fix.

On your remote, go to your Tv, and press Input HDMI a few times, pausing about 2 seconds between pushing. That will switch between your HDMI inputs, we just need to locate the correct one. That is why you are getting sound and not picture, your remote isn't programmed to change the input, because all sources are on the same input. Tell me which input you get picture on.

Customer: replied 1 year ago.
I have changed all the settings between the different HDMI, tv and cable, nothing shows a picture
Expert:  littlerusty2005 replied 1 year ago.

That wouldn't have anything to do with the remote, are you able to switch between all of your HDMI inputs without success? I want you to go through them one by one again, just to make sure. That is the problem if it is an error with the remote, if you don't have a picture still, there is another problem.

Customer: replied 1 year ago.
I can use the original tv remote to change the HDMI, the remote only controls the tv
Expert:  littlerusty2005 replied 1 year ago.

Yes, that is the trick. Take a look behind the TV, make sure it's an HDMI cable. Then try all of your HDMI inputs to find the one that is connected. You may need to press the input button, use the arrow buttons to move the cursor, then quickly press OK or enter to select that input.

Customer: replied 1 year ago.
the tv doesn't have buttons that allow me to change the HDMI physically on it that I can see
Customer: replied 1 year ago.
the tv is literally screwed to the wall, it was mounted before I moved in and the tv does not move in any way
Expert:  littlerusty2005 replied 1 year ago.

Ok, the TV remote will have the Input (source) button that you need to change the input. I believe whole-heartedly that this is the problem, so use your TV remote, and we'll have success.

Customer: replied 1 year ago.
I have it on HDMI1 which it is normally on, before the remote was broken and no other HDMI or component settings work for a picture
Expert:  littlerusty2005 replied 1 year ago.

Ok, what is the model number of your AV receiver? I want to take a look, there's something simple that we need to find.

Are you 100% positive that your inputs are switching properly?

Customer: replied 1 year ago.
what does the AV receiver look like? and yes, I switched to dvd and I get sound from the dvd playing but still no picture
Expert:  littlerusty2005 replied 1 year ago.

The AV receiver is the big box that your speakers are plugged into. It will say DVD, CBL/SAT, BD, etc... depending on what you are listening to.

Customer: replied 1 year ago.
Samsung SMT-c5320
Expert:  littlerusty2005 replied 1 year ago.

That is your set top box, what is that plugged into?

Customer: replied 1 year ago.
its connected to the rocketfish
Expert:  littlerusty2005 replied 1 year ago.

Ok, it appears that you may be unaware of your system's functionality. Let's go back to your TV, with the TV remote. When you're on HDMI 1 input, are you able to change the channel? What are the numbers on your TV remote? I'll take a look and figure out what's not going right.

Customer: replied 1 year ago.
I can change the tv channel as far as from 1 to 2, 2-1 ect. but if I leave channel 1 I receive the "channel not available" message, I can change the channel from the cable box as if I were using the guide but I still can not see anything. the fix button the tech added was the only thing that changed that
Customer: replied 1 year ago.
any time I use the remote to try and change the channel it makes the "Panasonic home" go from "D-IN" to "AUX/TV" which no longer allows the sound
Expert:  littlerusty2005 replied 1 year ago.

Ok, that's definitely your TV is on the wrong input. It's on Cbl/Sat or TV, rather than HDMI. HDMI inputs will not allow you to change the channel. I need you to work on the input on your TV. Press the input button, use the arrow buttons to select HDMI 1 and then press OK(enter).

Customer: replied 1 year ago.
Thanks for your help I'm going to hire a tech to come and fix it
Expert:  littlerusty2005 replied 1 year ago.

What is the model number of your TV remote? We're very close, and I can save you some money and get it working.