How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9906
Experience:  40 years experience as audio,video repair and installation tech
39158752
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

Have a 32" Samsung tv, the factory remote stop working, try

Customer Question

Have a 32" Samsung tv, the factory remote stop working, try replacing batt. & new unvir. remote nothing working. you can work tv by hand fine
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you are ready to proceed ?

Expert:  Jack replied 1 year ago.

Need help with this ?

Customer: replied 1 year ago.
ok
Expert:  Jack replied 1 year ago.

O.k then

At this point it could be that your universal remote cannot operate this tv but it may also be the tv itself that has a defective remote sensor and your original remote is fine .

Do you happen to have a cell phone camera,digital camera , tablet webcam etc. or any camera that has a display or screen to test the remote ?

Expert:  Jack replied 1 year ago.

Those remote sensor can be bought for around $20 by the way if it happens to be the problem

Customer: replied 1 year ago.
no
Expert:  Jack replied 1 year ago.

O.k then in that case any local repair shop will test it for you free of charge and if the remote in indeed the culprit then I will give you a link where to get an original and if the sensor is the problem then I will also show you where to get it .

All I need now is the tv`s model number