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Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Technician
Category: TV
Satisfied Customers: 11697
Experience:  25+ Years Experience in Computers and Electronics
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I am not able to turn down the volume on my tv to a low

Customer Question

I am not able to turn down the volume on my tv to a low level. Help
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem but first a few questions , let me know when you`re ready ?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
When volume goes below 3, it goes silent
Expert:  Jack replied 1 year ago.

O.k then was about to ask about that .

And at 3 it is too loud ?

Expert:  Jack replied 1 year ago.

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Customer: replied 1 year ago.
3 is too loud. Cable box is connected to the tv
Expert:  Jack replied 1 year ago.

Did this problem happen all of sudden or has always been that way ?

Customer: replied 1 year ago.
It's always been this way
Expert:  Jack replied 1 year ago.

Some cable box do have their own volume control , have you checked that ?

Right now I cannot find the owners manual for this model but I don`t think this has anything to do with settings .

Customer: replied 1 year ago.
what's next?
Expert:  Jack replied 1 year ago.

Controlling the input level would be the way to go to correct that or using and external sound device like a sound bar connected to the cable box directly

Expert:  Jack replied 1 year ago.

I take it that its a no there is no volume control on your cable box then ?

Customer: replied 1 year ago.
Not on the box
Expert:  Jack replied 1 year ago.

If its always been like that then it could be a manufacture defect or they simply were made like that and a similar model would do it as well .

That company went out of business a few years ago by the way

Expert:  Jack replied 1 year ago.

The only solution then could be as I said a small soundbar who would give you a much better sound anyway or simply a set of computer speakers

Customer: replied 1 year ago.
Ok, thx anyway. Please don't charge my credit card
Expert:  Jack replied 1 year ago.

Not privy to any of that

Thanks , goodbye

Expert:  hongkongpom replied 1 year ago.

Hello how is the cable box connected to the TV and what is the make & model of the cable box please?
​Do you have the original remote for the Cable box?

Customer: replied 1 year ago.
The bo is connected directly to the tv. It's Cisco 4742hdc prod. It has no remote
Expert:  Michael Hannigan replied 1 year ago.

On your cable box you will have to set the audio to FIXED rather than variable. To do that you will need a remote. The box should have come with one, so I would contact Cox and ask them to provide it.

If that doesn't help, you can also try resetting you cable box on the following page.