TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

When I turn my TV on there is sound but no picture. What…

Customer Question
When I turn my TV...
When I turn my TV on there is sound but no picture. What should I do?
Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
2/11/2016
TV Technician: Anthony_Infotech, Technician replied 2 years ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,387
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello

Welcome

If you press the menu button of the sets own remote control does the menu come up please?

Anthony

Ask Your Own TV Question
Customer reply replied 2 years ago
NO
Customer reply replied 2 years ago
the screen is white
TV Technician: Anthony_Infotech, Technician replied 2 years ago

If its white then its likely either to be a bad tcon board or a bad panel (screen)either way this is distressing, in most cases this is panel failure and that is not an option to replace

I am sorry I do not have better news for you here

Let me know if you need more clarification

I know its bad news however I still require you to rate the answer positively so I receive credit from the site thank you

Anthony

Ask Your Own TV Question
Customer reply replied 2 years ago
I am not satisfied with the answer. Please cancel my free trial and membership.
TV Technician: ,  replied 2 years ago
Verified
Phone call session started
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Anthony_Infotech Your Own Question
Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,387
16,387 Satisfied Customers
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

Anthony_Infotech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
When we turn on the tv we can only get sound but not a
Hi when we turn on the tv we can only get sound but not a picture. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I had my tv on and then there was no picture or sound. I
I had my tv on and then there was no picture or sound . I tried to get it back on . The red light will come on but no picture or sound.… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
, I have a VIZIO model E480i-B2 and when watching I-tunes
, I have a VIZIO model E480i-B2 and when watching I-tunes movies with Apple TV the audio is terrible, so much background noise and I can barely understand what is spoken and the picture is so orange! … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My tv doesnt have a picture or sound when I turn it on. Model
My tv doesn't have a picture or sound when I turn it on. Model no. polaroid TLX 03210B. I have a blue light indicating the power is on but no sound or picture; checked fuse in the back of tv it looked… read more
Anthony_Infotech
Anthony_Infotech
Technician
Vocational, Technical or Trade Scho
16,387 satisfied customers
When I turn on my plasma tv the red light comes on, and it
When I turn on my plasma tv the red light comes on, and it sounds as if it powers up, but there is no picture or audio. What should I check?… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
We have a RCA 42" Digital TV. Model No. L42WD22YX5, Serial
We have a RCA 42" Digital TV. Model No. L42WD22YX5, Serial No. H292CU03I. We bought it at Stillwater, OK, Walmart Store #4241 on October 5, 2007. For a couple of weeks, occasionally, when we turned it… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
i dont have sound on my tv - i can play my bluray and if I
i don't have sound on my tv - i can play my bluray and if I change my source from hdmi to tv i hear the static since i don't have a picture… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Mitsubishi 153 series tv and the picture and sound
I have a Mitsubishi 153 series tv and the picture and sound keep going on and off. I have checked all the connections. What should I do next.… read more
Steve
Steve
I
1 satisfied customers
I have a kf-50we610 displaying what I believe to be a G1 board
I have a kf-50we610 displaying what I believe to be a G1 board error, the indicator light blinks 6 times when I power on the TV. The TV (picture and sound will turn on after multiple attempts) ther is… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
Dropped my kv36fv15,now the far left of the screen has a green
Dropped my kv36fv15,now the far left of the screen has a green haze/ COLOR IS OK ON THE REST OF THE SCREEN… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
my tv power turns off and on with no picture and volume can
my tv power turns off and on with no picture and volume can hear a whirring sound like a fan… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
There is a continuous humming sound coming from my Samsung
There is a continuous humming sound coming from my Samsung 40 inch LCD High Def TV. It sounds like a fan is running. When you turn the power off on the surge protector the sounds stops, but when you t… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Peter, when turned on our Pioneer Elite Pro-100 picture and
When turned on our Pioneer Elite Pro-100 picture and sound comes on but after a few seconds the picture goes out and the sound continues. When I turn off the TV and back on, I get the picture and soun… read more
JIM
JIM
OWNER
Vocational, Technical or Trade Scho
201 satisfied customers
What does it mean when I turn on my tv and the picture stays
What does it mean when I turn on my tv and the picture stays on screen for approxiamately 3sec and then the screen turns green?… read more
Anthony_Infotech
Anthony_Infotech
Technician
Vocational, Technical or Trade Scho
16,387 satisfied customers
My husband and I have a 56 inch widescreen projection TV.
My husband and I have a 56 inch widescreen projection TV. It is a 2002/2003 Sony Digital High Definition Projection TV, model numbers KDP-57XBR2 or KDP-65XBR2. The other day we went to turn on the TV … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have model # 32PT8302/37 Chassis A024 AA with no picture
I have model # XXXXX Chassis A024 AA with no picture but when turned on 1st green light of 3 lights next to the power on button blinks… read more
ProTV and Audio
ProTV and Audio
Principal. Engineering Technician
Bachelor\u0027s Degree
939 satisfied customers
Hi, I have a Sony Wega TV - about 6 years old. When I turn
Hi, I have a Sony Wega TV - about 6 years old. When I turn it on, it stays on for 1-3 seconds and turns off. I hear sound, but no picture. I had to turn it on about 200 times this morning before the p… read more
Livep9
Livep9
Correctional Officer
Vocational, Technical or Trade Scho
226 satisfied customers
hi, i have a hd box style tv and when i turn it on it makes
hi, i have a hd box style tv and when i turn it on it makes a high pitched whistle like sound every 2 sec and there is no picture and i cannot control channels, vol, input, or anything. i can just tur… read more
Livep9
Livep9
Correctional Officer
Vocational, Technical or Trade Scho
226 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x