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My sharp tv is stating incompatible video signal check

Customer Question
output setting, while i am...
My sharp tv is stating incompatible video signal check output setting, while i am trying to start a direct tv on demand movie. I have audio but no video??
Submitted: 2 years ago.Category: TV
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Answered in 2 minutes by:
2/3/2016
TV Technician: Anthony_Infotech, Technician replied 2 years ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,385
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello

Welcome

Is it only happening when trying to view a movie?otherwise OK with normal TV?

Has it previously worked OK during on demand?

I will need the model number please found on the back of the set?

Anthony

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Customer reply replied 2 years ago
it is just doing it for the on demand movie. I went to my spiffy new tv down stairs and it is starting fine on that.
I have tried moving the HMDI cable to a different input and that doesn't help.
I have a Sharp Aquos LC-42062U
TV Technician: Anthony_Infotech, Technician replied 2 years ago

Has it previously worked OK on this set via "on demand"?

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TV Technician: Anthony_Infotech, Technician replied 2 years ago

And also from this box?

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