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TV Tech1
TV Tech1, Technician
Category: TV
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Experience:  30 Years experience. Authorized Warranty servicer.
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My name is ***** ***** samsung un 55 es7150 picture upside

Customer Question

my name is ***** ***** samsung un 55 es7150 picture upside down No hv flip option
JA: Thanks. Can you give me any more details about your issue?
Customer: pic upside down samsung un 55 es 7150 no flip hv option in controll sub manu
JA: OK got it. Last thing — TV Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: TV
Customer: replied 1 year ago.
are you there?
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

Did this happen on its own or have you done work on the set please?

Anthony

Customer: replied 1 year ago.
software upgrade
Expert:  Anthony_Infotech replied 1 year ago.

You just did that?you haven't swapped a board?

Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
i do not see the option for hv swap under options
Customer: replied 1 year ago.
under control
Expert:  Anthony_Infotech replied 1 year ago.

OK just give me 5 mins please , can you please let me know the model number again found on the back of the set?

Customer: replied 1 year ago.
un55 es7150
do you neen more info?
tv is wall mounted. but i can get to it if i have to
Expert:  Anthony_Infotech replied 1 year ago.

Not yet but please give me 5 mins so I can go through the data

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

OK if you try another input like a dvd player is it the same?

Customer: replied 1 year ago.
it's the same
Expert:  Anthony_Infotech replied 1 year ago.

OK the firmware where did you get it from?

Expert:  Anthony_Infotech replied 1 year ago.

firmware upgrade

Customer: replied 1 year ago.
i clicked uprgrade on tv manu
Customer: replied 1 year ago.
hiden manue
Customer: replied 1 year ago.
mute 182 power
Customer: replied 1 year ago.
one of the options
Customer: replied 1 year ago.
i was triing to connect bt jvc headphones
Customer: replied 1 year ago.
upgraded bt
Expert:  Anthony_Infotech replied 1 year ago.

I am afraid with you changing something in the service menu its corrupted the firmware or you changed a setting the way it is now you may need to replace the main-board , what you did won't upgrade the firmware it has to be done over-air or manually

Let me know if you wish to go that route

Anthony

Customer: replied 1 year ago.
where is hv flip in control setings?
Customer: replied 1 year ago.
i did not change firmware just bt upgrade
Customer: replied 1 year ago.
if you prefer you can call me direct @(###) ###-####
Expert:  Anthony_Infotech replied 1 year ago.

You have completely lost me about the headphones?what do you mean??

Customer: replied 1 year ago.
i've updated BT and was triing to connect BT JVC head phones
no good but after BT update and shutting tv of and on the screen is upside down(###) ###-####if you preffer
Customer: replied 1 year ago.
i did't upgrade or update tv firmware it mast be something in settings
Expert:  TV Tech1 replied 1 year ago.

The TV will flip the picture if you changed the model setting in the control menu. Do you remember changing that??