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I Have a LED LCD TV MODEL 47LV5500. After my grandchildren…

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I Have a LED LCD...
I Have a LED LCD TV MODEL 47LV5500. After my grandchildren played with the controls, now I get a random pop up that covers the bottom 1/4th of the screen that appears to be an ad for LG TVs. it stays for a short while then goes away. How do I stop this from happening?
Submitted: 2 years ago.Category: TV
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Answered in 3 minutes by:
2/1/2016
TV Technician: Dan, Broadcast Engineer replied 2 years ago
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,479
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station
Verified

Hello and thank you for your question. I look forward to assisting you today. Can you tell me please what the content of the pop up is?

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TV Technician: TV Tech1, Technician replied 2 years ago
TV Tech1
TV Tech1, Technician
Category: TV
Satisfied Customers: 5,316
Experience: 30 Years experience. Authorized Warranty servicer.
Verified

Sounds like you are using the STORE DEMONSTRATION MODE...you need to switch it back to the HOME mode. I'll look that information up and get that to you.

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TV Technician: TV Tech1, Technician replied 2 years ago

Here is the information page you need to reset your TV to HOME mode. Use your remote, press the HOME button to activate the TV menu, then select the OPTION setting, and follow the instructions in the picture below. Any questions? Use the reply button to contact me, ok?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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