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Nathan, Installer
Category: TV
Satisfied Customers: 24873
Experience:  Custom home theater installer, authorized dealer top brands.
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Trying to connect Amazon Fire Stick to my upstairs tv. it

Customer Question

trying to connect Amazon Fire Stick to my upstairs tv. it connects but the remote cannot be found. Brand new batteries in it.
JA: Thanks. Can you give me any more details about your issue?
Customer: The Fire stick intro screen populates and it asks me to click the play button to connect with the remote. It cannot find the remote
JA: OK got it. Last thing — TV Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Did the stick/remote work previously? Or is this a first time setup?

Customer: replied 1 year ago.
I was able to get it to work. Thanks.
Expert:  Nathan replied 1 year ago.

You're welcome. If it was the first setup, the remote just needs to be paired/registered.

If you have any other trouble with it, just let me know.