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Was searching getting sound out of JBL 100 sound bar with my…

Customer Question
Hello, Was searching for help getting...
Hello,
Was searching for help getting sound out of JBL 100 sound bar with my new Sony Bravia and came across this. I've got the home and optical cables in, and selected external audio on th tv. No dice...
Submitted: 2 years ago.Category: TV
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Answered in 1 minute by:
1/30/2016
TV Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,823
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello and sorry you're having problems. Can you please get me the model number off of the back of the TV?

Also, I'm assuming auto-correct changed "HDMI" to "home"?

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Customer reply replied 2 years ago
It's a Bravia R510c, and I'll look for another model number.
And, yes auto correct is great - except it's a soundbrar not bra!
Customer reply replied 2 years ago
Full model # *****
TV Technician: Aric, Technician replied 2 years ago

Thanks for the reply, and yes auto-correct keeps the world interesting ;-)

Now, what sources do you have connected to the soundbar via HDMI, or is the HDMI cable running simply to the ARC jack on the TV?

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Customer reply replied 2 years ago
The HDMI is right to the tv. I also tried shifting the optical cable to my comcast cable box just to try..
TV Technician: Aric, Technician replied 2 years ago

Thanks for the reply. Offhand the optical directly to the cable box is the best test- since it eliminates a bunch of connections and possible culprits. Let's try that optical cable to the cable box and to the soundbar again.

Then reboot the cable box by disconnecting it from power for 10 seconds and plugging it back in. Once it reboots, check for sound on the soundbar.

Use the "Source" button on the soundbar to toggle through each of the options (waiting 5 seconds between each press) and see if one of them gives you the cable box audio.

Make sure you raise the volume on the soundbar a bit first.

Let me know what happens please.

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

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Customer reply replied 2 years ago
Afraid it didn't work....
TV Technician: Aric, Technician replied 2 years ago

Okay, well this test indicates the issue is not related to the TV, or any TV settings and brings us down to the JBL, or the Optical cable itself as being the root cause. So, you would need to try another optical cable to determine if the soundbar is indeed functional or faulty. Also, is this a brand new soundbar system?

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Customer reply replied 2 years ago
It's a new sound bar and I did actually try a different cable I had. Is there another tv setting I might be overlooking?
Customer reply replied 2 years ago
By the way, the sound bar works on a neighbors tv
TV Technician: Aric, Technician replied 2 years ago

Here's the thing- if you plugged the optical right into the cable box- how could a TV setting be the issue?

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TV Technician: Aric, Technician replied 2 years ago

You bypass the TV sound completely when you run optical from the cable box to the soundbar.

How was it connected at the neighbor's house?

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Customer reply replied 2 years ago
No idea...
TV Technician: Aric, Technician replied 2 years ago

It wouldn't be the TV settings in that case.

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Customer reply replied 2 years ago
It was connected directly to their tv
TV Technician: Aric, Technician replied 2 years ago

Using what? Optical, HDMI, RCA?

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Customer reply replied 2 years ago
Optical and also worked with rca
TV Technician: Aric, Technician replied 2 years ago

None of this lines up, so I'm afraid I will have to opt out and allow other experts to take a look. Someone should be by shortly.

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TV Technician: Nathan, Installer replied 2 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,493
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you try a different process here, please. Go ahead and hook the soundbar as before, either to tv or cable box (but preferably cable box) via optical.

Next go into the cable box setup menu, and set the audio output/format to pcm (stereo/bitstream), not to dolby/digital/5.1.

Let me know if that helps.

Nathan

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Customer reply replied 2 years ago
Problem fixed, but thanks anyway
TV Technician: Nathan, Installer replied 2 years ago

Thanks for the update, Peter.

What was the issue?

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Customer reply replied 2 years ago
As a last resort I pulled the optical and just plugged it into the headphone port.Thanks.
TV Technician: Nathan, Installer replied 2 years ago

That can end up working, because the headphone port is analog only and already downmixed to stereo.

It will work, but it is an analog stereo connection, so the sound quality will not be nearly as good. You'll get better results from the all digital optical connection, which should work with the above mentioned format adjustment.

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