How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: TV
Satisfied Customers: 10913
Experience:  8+ years of professional experience
Type Your TV Question Here...
Russell H. is online now
A new question is answered every 9 seconds

My 65hm167 clicks and tries to power up but the lamp never

Customer Question

My 65hm167 clicks and tries to power up but the lamp never turns on. It does this every 30 seconds.
Submitted: 1 year ago.
Category: TV
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I advise you first of all, if the interior of the TV is at all dusty or dirty, to re-seat (with the power Off, of course! and with the TV unplugged from the power) every connector, after doing a thorough cleaning out of the interior with e.g. compressed air.

Try it again, note any remaining symptoms, or any flash codes on the front lights, carefully.

(The lamp not turning On does not mean the lamp is the problem. Rather, it's probably either an initialization problem, in some circuit board, or else a power supply problem.)