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Why am I getting Not compatible with this signal on my tv…

Customer Question
why am I getting Not...
why am I getting Not compatible with this signal on my tv when trying to reinstall set top box
Submitted: 2 years ago.Category: TV
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Answered in 1 minute by:
1/28/2016
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,942
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?

2- Is the set-top box being hooked into HDMI input of TV?

3- Was the same set-top box working fine with this TV?

Thanks.

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Customer reply replied 2 years ago
Sharp tv model no LC32D 53X 2 yes 3yes
TV Technician: Shahid, Technician replied 2 years ago

Thanks for the info - Have you tried to unplug TV and set-top box power cords from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?

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