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I already told you my Roku isn't working. The screen is…

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I already told you my...
I already told you my Roku isn't working. The screen is sorta gray wiht content unauthorized/disabled.
Submitted: 2 years ago.Category: TV
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Answered in 16 minutes by:
1/28/2016
TV Technician: Joe, Technician replied 2 years ago
Joe
Joe, Technician
Category: TV
Satisfied Customers: 7,574
Experience: ASE cert tech for over 12 years, electronics has been my highest study, 4 years of home electronics
Verified

Hello,

Thank you for allowing me to assist you, my name is Joe and I will be happy to assist you with your concern today.

You need to have a valid credit card on file and current working roku account, if you have both then your next step is to reset the roku unit which can include reset button and also unplug power and plug back in. Afterwards you will then select various applications/channels to see if any at all work, if some but not others this many be normal and require purchase for premium content or current outage or updating etc. If nothing at all works then you may have a defective roku unit. Try changing the channel/app in order to see if something else works and if the current unauth is due to something that is currently not purchased or having a problem.

Thank you!
- Joe

Please rate my answer when ready. Bonuses are appreciated.
If for any reason you are not satisfied please reply back to me for further assistance to which I will be glad to help you. If you have any problems for any reason please reply back and let me know.
Thanks again for using justanswer and have a great day!

If you need any further assistance you can reply back at any time for my help.
I'd be happy to answer any other questions you have even if not related.

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Joe, Technician
Category: TV
Satisfied Customers: 7,574
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Experience: ASE cert tech for over 12 years, electronics has been my highest study, 4 years of home electronics

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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