Facing TV Problems? Ask a TV Technician.
Hi , I`m Jack Perhaps I can help you with this problem , let me know when you`re ready ?
No problem , this may be simpler than you think .
Are you saying that she has picture but no sound ?
Tell her to unplug the cable box power if she can (cable box only) for 30 secs and just turn off the tv in the mean time .
It is highly likely the cable box is causing this and a reboot usually does it .
By the way , some cable box can be unplugged directlt at the back of it instead of the wall outlet .
Sorry but this has to be done , it needs a reboot
O.k and the sound went on everything ??
Just like that without anything being changed ?
Sorry , the web site is mixed up
Not sure what happen but i`m still with you
O.k then was about to suggest the breaker but now that is out
I don`t suppose a model number would be possible either ?
Sorry but this time I will opt out for real and repost your question , I don`t see how the tv could be rebooted beside pulling out the power cord if it does not respond to anything .
You don`t have to do anything , your question will be reposted for other techs. to see and jump in if anyone has an idea.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you get the full model number?
What is the tv plugged into? I realize she can't reach the outlet, but is it perhaps plugged into a power strip or surge protector that she could reach the switch or plug for?
No problem, take as long as you need.
In the meantime though, she might try just pressing and holding the power button (on the side of the tv itself) for about 30 seconds, and see if that makes a difference.