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What should my Toshiba TV settings be new blu ray? I'm

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What should my Toshiba TV...
What should my Toshiba TV settings be for a new blu ray? I'm following the blu ray directions but get a black screen
Submitted: 2 years ago.Category: TV
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Answered in 5 minutes by:
1/25/2016
TV Technician: Nathan, Installer replied 2 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 29,533
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you ever see the dvd startup screen?
What is the model of the tv, and of the bluray?

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Customer reply replied 2 years ago
TV is wall mounted have no idea beyond Toshiba Blu Ray is samsung
Customer reply replied 2 years ago
I do not see the Blu Ray start up
TV Technician: Nathan, Installer replied 2 years ago

I really need the complete model number to be able to give you any specifics.

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Customer reply replied 2 years ago
Looking for the paperwork
TV Technician: Nathan, Installer replied 2 years ago

Thanks.

Do you by chance have another tv that you could test the bluray player on also?

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Customer reply replied 2 years ago
Blu Ray player does work on another tv. Model name is 65L7300
Customer reply replied 2 years ago
My son in law thinks he inadvertently set something in error on the tv. The Blu Ray was working now it's not
Customer reply replied 2 years ago
TV model name is 65L7300
TV Technician: Nathan, Installer replied 2 years ago

Thank you for the information, Nancy.

Are any other sources/inputs working on the toshiba? Such as cable/satellite, etc?

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Customer reply replied 2 years ago
Cable tv
TV Technician: Nathan, Installer replied 2 years ago

Is there a cable BOX, connected via HDMI?

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TV Technician: Nathan, Installer replied 2 years ago

Okay, lets try a quick test - can you take the hdmi cord currently plugged into the cable box (leave the tv end), unplug that from the back of the box, and plug it into the bluray instead, tuning the tv to the hdmi input used for the cable normally, and let me know if they bluray works there.

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Customer reply replied 2 years ago
Its now showing the setup menu for the new Blu Ray, network type is wired but it says no network cable detected
TV Technician: Nathan, Installer replied 2 years ago

Okay so we are further than before. You may have had a bad hdmi cable before.

You have a hardwired ethernet connection?

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Customer reply replied 2 years ago
it's hard wired
TV Technician: Nathan, Installer replied 2 years ago

Disconnect and reconnect the lan cable, and it should reestablish the connection.

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Customer reply replied 2 years ago
There is no Lan connection on the cable box
TV Technician: Nathan, Installer replied 2 years ago

I did not say anything about the cable box. I am referring to the ethernet connection to the bluray player.

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Customer reply replied 2 years ago
I changed the setting to Wireless and was able to set up the Blu ray. Now has the menu showing. Should I plug the hmdi back into the cable box
TV Technician: Nathan, Installer replied 2 years ago

Well what I would do at this point is try the other hdmi cable (the one you previously tried with the bluray) to the cable box, and see if cable works there (on hdmi2, etc).

If cable doesn't work, then you had a bad hdmi cable and it has to be replaced.

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TV Technician: Nathan, Installer replied 2 years ago

If you have any other questions, just let me know. Otherwise, please rate my service; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh

Thank you, ***** ***** a good day,

Nathan

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Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 29,533
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Experience: Custom home theater installer, authorized dealer top brands.

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