Facing TV Problems? Ask a TV Technician.
Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having. In other cases, these things do require additional parts to fix. But I can help you with that as well.
How old is the set please?
Also, the symptoms you have could be related to the "Source" you're viewing on the set- an not necessarily the TV itself. So, what are you viewing from (for example: Cable/SAT box, etc.), and does this issue also occur if watching a DVD?
Please respond back when you are able to see my reply.
Okay, the software will not cause this, and without another source to try to rule out the Cable Box or the TV, we need to look at the most likely cause of the problem- which is the cable box itself or the HDMI cable. You will want to first replace the HDMI cable (you can buy these for around $20 at Wal Mart) and if the issue persists beyond that contact your cable provider and have them swap the box out.
You see, there are no settings or adjustments on the TV that will cause this- it is a hardware failure occurring so you need to rule out the basics (try a new cable and also a different box if the issue still occurs).
If you find the issue beyond that, then the TV would indeed be faulty (not likely- but not impossible either) and then you would need to contact Samsung regarding warranty service.
Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.
You're welcome. Another test is to use the original Samsung remote and see if you are able to pull up the MENU normally, and navigate through MENU options. If the TV's native remote works the way it should when the screen digitizes, then this would point heavily towards the cable box and/or HDMI cable as being the root cause of the problem.
If you need further assistance let me know. Please do not forget to click at least a 3 STAR RATING, at the top of the page for my efforts. You can follow up at any time if needed.