How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Tachi P42H401 went into power safe mode: background light

Customer Question

Hitachi P42H401 went into power safe mode: background light went off. So only have sound but no picture.
How do I get it back?
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.



So is the screen black/just sound?


Customer: replied 1 year ago.
The set is not in front of me. I am trying to assist someone else in another country who does not have the ability to contact Just Answer themselves.
Expert:  Anthony_Infotech replied 1 year ago.

I'm afraid its not possible to give a one slam answer we need to know facts about the set symptoms/checks/procedure .....there are many things that can cause that sound no pic symptom