TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

A box moves slowly back & forth across the top of the

Customer Question
a gray box moves slowly...
a gray box moves slowly back & forth across the top of the screen. Inside the box it says POWER ONLY (v4.02.30) (How to turn off) Press exit key and turn power off with a remote control. Can't get rid of it
Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
1/23/2016
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,489
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.

Ask Your Own TV Question
Customer reply replied 2 years ago
the only input source is the Directv satellite box
Customer reply replied 2 years ago
what is the answer?
Customer reply replied 2 years ago
are you there?
TV Technician: Shahid, Technician replied 2 years ago

Yes, working on it.

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 2 years ago

Can you please unplug Directv box power cord for a while to see if gray box disappears?

Ask Your Own TV Question
Customer reply replied 2 years ago
I tried that, it didn't help. With the help of LG support, I did a reset of the TV, but that didn't help, either. Could it be the Simplink system? I can't get that to do anything. I have the Directv connected via HDMI to HDMI port #2.
TV Technician: Shahid, Technician replied 2 years ago

This is odd, can you turn Off all the connected video device/ sources to the TV to see if floating box disappears?

Ask Your Own TV Question
Customer reply replied 2 years ago
I'll try that but it will be a little while, I'm out of the house at the moment. I didn't mention before, but I moved the TV from one Directv box to another yesterday, and that's when the problem started, so now when I turn on the Directv box and the TV (which is paired to the Directv remote) it reverts to the TV input rather than the HDMI-2 input where I set it. Could this be related to the Simplink settings? I can follow the instructions in the gray box by pressing exit on the TV remote (not the Directv remote) then turn the set off and back on with the TV remote and it will be fine until the next time I power it off and turn it back on. Does it matter which HDMI port the Direectv receiver is plugged into>
Customer reply replied 2 years ago
When I unplug the Directv receiver the floating gray box remains on the tv, otherwise the tv screen is white but blank. If I do what the box says, hit the exit key on the tv remote then turn the tv off, then back on with the tv remote, the screen will turn dark with snow then when I press the input button, the tv has reverted to tv input rather than HDMI2 as I last set it. When I change to input setting back to HDMI everything is fine until I power everything off again, then the entire cycle starts again. I should mention that the HDMI-ARC port is damages that's why I' plugging the Directv receiver into HDMI-2 or 4.
Customer reply replied 2 years ago
BTW I turned Simplink off and that didn't help either
Customer reply replied 2 years ago
Shahid, I see on a blog that you have responded to this exact question before, but said the tv needed repair, but that can't be right, as it works fine when I turn it off and back on with the tv remote
Customer reply replied 2 years ago
Never mind, since you can't figure it out, I figured it out myself. Since you were unable to solve my proble, issue a refund immediately, otherwise I will protest the charge and you still won't get paid.
TV Technician: Shahid, Technician replied 2 years ago

Sorry for delayed reply, I was away from computer, sounds good that problem is resolved. Please contact customer service through given link/ number for billing matters as I have no control over it.

http://ww2.justanswer.com/help
Call:(###) ###-####/p>

Thanks.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a sharp 60 inch tv that has been in use for 3+ years.
I have a sharp 60 inch tv that has been in use for 3+ years. I accidentlly pressed an incorrect button on my Time Warner remote and now it says"please scan channels". I can't find my way off this mess… read more
Shahid
Shahid
Technician
13,489 satisfied customers
I was connecting my direct tv remote to my tv and now my tv
I was connecting my direct tv remote to my tv and now my tv say power only … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I'm forgot my posword for my smart tv ?? TC- L 32C5. 2 OR 3
I'm forgot my posword for my smart tv ?? JA: What's the brand and model number of your TV? How old is it? Customer: TC- L 32C5 JA: Does the TV menu work? Do you have the same problem on all sources/in… read more
Shahid
Shahid
Technician
13,489 satisfied customers
My tv screen has this message: Power Only How to turn off
My tv screen has this message: Power Only How to turn off Press Exit key and turn power off with a remote control. I can't get it to work. … read more
Harry
Harry
2,175 satisfied customers
While watching my smart tv, it will start showing SAMSUNG
While watching my smart tv, it will start showing SAMSUNG blinking across the screen … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
How do you exit out of an analog screen to the cable screen?
How do you exit out of an analog screen to the cable screen? it says first connect all signals and antenna to jacks and terminals on the back of the tv. then press channel up key. oress exit key to ca… read more
Shahid
Shahid
Technician
13,489 satisfied customers
My mother n law moved to an assisted living facility and we
My mother n law moved to an assisted living facility and we have Visio flatscreen 20 inch model # ***** We had it hooked up to dish at home, but now it's hooked up to cable, a box keeps popping up say… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a 55in lg 4K tv I was programming the remote control
I have a 55in lg 4K tv I was programming the remote control it was working until I pause the channel for about 2hrs it cut off went I try to turn back on the screen was all white with message in small… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
At the top left of my screen, a box that says "Video 6 DVD"
At the top left of my screen, a box that says "Video 6 DVD" remains on and blocks off that part of the screen. I've tried everything I know to get rid of it including unplugging the set. Nothing works… read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,457 satisfied customers
We have a new Insignia NS-19E320A13. Two questions: 1. When
We have a new Insignia NS-19E320A13. Two questions: 1. When the TV is turned off the screen continues to glow for quite a while. Is this normal? 2. We have the Set installed with Comcast controls, and… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I need to get rid of the menu screen so I can watch TV. I pressed
I need to get rid of the menu screen so I can watch TV. I pressed the 'Exit' button on the JVC remote but that only removed the writing and left the solid black menu screen without writing. Help !!!!… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have an LG TV and last night we had a big storm. The closed
I have an LG TV and last night we had a big storm. The closed captioning came on suddenly and I am not able to turn it off. Any suggestions? When I access the option menu it is "grayed out" and I am n… read more
Bluextc89
Bluextc89
Owner
Vocational, Technical or Trade Scho
243 satisfied customers
I have a 32" Sanyo TV that I purchased in about 2006. I accidentally
I have a 32" Sanyo TV that I purchased in about 2006. I accidentally pressed the reset button located on the bottom right corner of the remote. It brought up a blue screen that is for scanning for dig… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have model #pn51d530afxza purchased 11/25/11= set up January
I have model #pn51d530afxza purchased 11/25/11= set up January l/12 for closed captioning, it says caption feaure doesnt work in component HDMI modes, what can I get to make it work. The cable box doe… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
How can i put the caption mode back on. When i press on the
How can i put the caption mode back on. When i press on the Tv remote on menu option on the left side the second one from the bottom it does not let me go into the caption mode TY Bernadette Vallee XX… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
How do I turn off captions on my SAMSUNG LNS3241dx xaa. They
How do I turn off captions on my SAMSUNG LNS3241dx xaa. They suddenly came on one day when I was going between two set-top boxes (Time Warner and Verizon FIOS) ? Setup doesn't do it.… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
290 satisfied customers
i have acquired a sony color rear video projector tv, 1997,
i have acquired a sony color rear video projector tv, 1997, model # XXXXX or # XXXXX able to distinguish if it is a "v" or a "u". I need access to a user's manual so I can hook it up. It was working w… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
i can not get rid of the picture in picture..i have the big
i can not get rid of the picture in picture..i have the big main picture and a smaller one in the corner that i can not get rid of..i have a model wd-65731… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x