TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

Both ty's in the house have NO picture nor sound- just today

Customer Question
about 4:00...
both ty's in the house have NO picture nor sound- just today about 4:00
Submitted: 2 years ago.Category: TV
Ask Your Own TV Question
Answered in 5 minutes by:
1/23/2016
TV Technician: Nathan, Installer replied 2 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,443
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Nancy.

Can you tell me how you get your tv service? Antenna, cable, satellite, etc?
Are any other devices such as dvd player or apps working on any of your tvs?

Ask Your Own TV Question
Customer reply replied 2 years ago
I believe that cable is the answer- no dvd or apps
TV Technician: Nathan, Installer replied 2 years ago

Do you have a cable BOX on these tvs, or just basic cable (no box, just a cord from wall to tv)?
Who is your cable service provider?

Where are you located (city/state)?

Ask Your Own TV Question
Customer reply replied 2 years ago
it is just a plug in type- nobox that I can see-
TV Technician: Nathan, Installer replied 2 years ago

Okay, if there is no cable box, then this wouldn't be a hardware issue, and it would be very uncommon to have 2 tvs have a simultaneous hardware failure. This means that really the only likely cause of the issue is a service outage in your area.

Cable outages are fairly common, especially when there are big storms happening. Chances are the cable co is already aware of the issue and working on it.

If you can tell me your cable company and your location, I can check into it further for you to confirm though.

Ask Your Own TV Question
Customer reply replied 2 years ago
I am sorry I have no idea of the cable company-
TV Technician: Nathan, Installer replied 2 years ago

I can't really give you any specifics then, unfortunately.

But all signs point to this being just a temporary outage.

There isn't anything else for you to do at this point except to wait. Typically an outage like this will be resolved within a few hours.

If service is not restored by tomorrow, you'd need to find out who the cable co is (comcast, time warner, verizion, att, cox, etc) and then follow up with their customer service line directly to ensure your account is current.

Chances are everything will come back on its own soon though.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 2 years ago

--

Please note:

I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.

Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.

Ask Your Own TV Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,443
27,443 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Trying to set up antenna TV and when channels are scanned it
trying to set up antenna TV and when channels are scanned it does not find any channels - zero … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
31 satisfied customers
I am trying to hook up a flat antennae. I have the unit
I am trying to hook up a flat antennae. I have the unit hooked up, but the screen says “no signal”. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,654 satisfied customers
Got an over the air antenna to install, but its asking for a
Got an over the air antenna to install, but its asking for a access code … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
My cable antenna in port just broke. Is there any way to fix
My cable antenna in port just broke. Is there any way to fix this or work around it? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,654 satisfied customers
Is the EZ Antenna legal? My husband wants it but the bills
HiIs the EZ Antenna legal? My husband wants it but the bills are in my name so I want to be sure this is valid and legal before we buy it.Thanks… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,654 satisfied customers
WHICH ANTENNA CABLE IS SUITABLE FOR LG OLED TV? CURVED
WORKS WELL WITH HDMI I WANT TO TRY USING PLUG/SOCKET AT … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,282 satisfied customers
Will not recognize antenna. Panasonic model PT-53TW53G. Only
Only use antenna ports. Neither ports recognize antenna. States to attach antenna. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,654 satisfied customers
Antenna will not turn can it be greased ive had it for
antenna will not turn can it be greased ive had it for several years and not used it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I have a KDLW700b. Direct antenna input. It is stuck on a
I have a KDLW700b. Direct antenna input. It is stuck on a 4:3 ratio. When I press the aspect ratio button it says "Feature not available with current signal". … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I'm attempting to install an analog antenna to my sharp
I'm attempting to install an analog antenna to my sharp aquos with no luck. I can switch the input from hdmi to TV and it will switch to a snow screen but the Teri antenna does not seem to picking up … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
My antenna that came with the tv gradually stopped scanning
My antenna that came with the tv gradually stopped scanning any channels and the channels I could get had lines across the screen and hundreds of little rectangles making it impossible to see anything… read more
Harry
Harry
550 satisfied customers
I'm having issues with my satellite, and the technician
I'm having issues with my satellite, and the technician instructed me to check the input...the only button I can find on the TV is the on/off...I have never used the original remote (used the satellit… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,654 satisfied customers
Attempting to use digital antenna, and keep getting prompted
attempting to use digital antenna, and keep getting prompted for password ***** some channels … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
My daughters television reads no signal with a new antenna.
My daughters television reads no signal with a new antenna … read more
Cabletech
Cabletech
High School or GED
140 satisfied customers
I have plugged in a antenna and it says no master list it
I have plugged in a antenna and it says no master list it was previously on dish … read more
Nathan
Nathan
Installer
27,443 satisfied customers
I'm trying to connect a HD Antenna to a Vizio TV. 'No
I'm trying to connect a HD Antenna to a Vizio TV. 'No Channels in Master List. Where do I go after the input is on TV? … read more
Cabletech
Cabletech
High School or GED
140 satisfied customers
I have just got a tvfox antenna but I can't get antenna or
Hi,I have just got a tvfox antenna but I can't get antenna or air on my panasnic TV source … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I'm having trouble getting my TV from satellite to antenna
I'm having trouble getting my TV from satellite to antenna it's a Samsung model 5500 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x