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Westinghouse 40 1080p led hdtv model # wd40fx1170 I can't…

Customer Question
westinghouse 40 1080p led hdtv...
westinghouse 40 1080p led hdtv model # *****
I can't get this tv to pick up digital channels
Submitted: 2 years ago.Category: TV
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Answered in 1 minute by:
1/22/2016
TV Technician: Anthony_Infotech, Technician replied 2 years ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,400
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello

Welcome

So is that digital channels from an antenna?

Anthony

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Customer reply replied 2 years ago
When I run the scan, it picks up analog channels. I have the cable hooked up. I ran the scan both cable and air settings.
Customer reply replied 2 years ago
No cable box, just cable to tv
TV Technician: Anthony_Infotech, Technician replied 2 years ago

OK was the set previously working OK?

You just lost the digital channels out of the blue?

When you say you ran air was that connected to an antenna?or you just ran air via cable?

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Customer reply replied 2 years ago
Brand new tv. No antenna. I just ran the scan under both air and cable.
TV Technician: Anthony_Infotech, Technician replied 2 years ago

So was your previous set working OK?via cable

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TV Technician: Anthony_Infotech, Technician replied 2 years ago

OK just give me a min whilst I look into this

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TV Technician: Anthony_Infotech, Technician replied 2 years ago

Before I do you do have the cable connected to the correct input on the set (usually via the antenna socket but on some sets there is two sockets) let me know

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Customer reply replied 2 years ago
It is correct
TV Technician: Anthony_Infotech, Technician replied 2 years ago

OK it does not say AIR or CABLE it says ANTENNA or CABLE I am assuming you picked CABLE?

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Customer reply replied 2 years ago
I did both
TV Technician: Anthony_Infotech, Technician replied 2 years ago

You may need a converter box but I am not 100% sure so I will opt out here perhaps anther tech can help

Anthony

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Customer reply replied 2 years ago
Ok thanks
TV Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,816
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, Aric here- I'm a different expert. Whom is your cable provider please?

Also, do you have other sets in the house that are working without a cable box?

When was the last time you used this cable?

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