TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Bob -- I have an LG smart TV that I just lost picture on. It…

Customer Question
Bob -- I have...

Bob -- I have an LG smart TV that I just lost picture on. It has had three LEDs that had gone dark (shadows on screen) but now no picture

Technician's Assistant: Thanks. Can you give me any more details about your issue?

I was watching the television (recorded program) and the screen went blank - when I power off and then power back on the screen flashes briefly and then goes out. I do have sound

Technician's Assistant: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to TV Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?

I was told by a TV repair person that I the screen would go black (but still have sound) if more LED's went dark. Do you have a rough idea on timeline?

Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 15 minutes by:
1/22/2016
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,493
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
The screen on my LG TV model # 50LN5100-UB is dark/ no
The screen on my LG TV model # 50LN5100-UB is dark/ no picture. I've got sound and the picture is Soooo dark I can't see anything barely a shadow of a figure in a completely dark room. … read more
Shahid
Shahid
Technician
13,493 satisfied customers
I have sound but no picture. No apps or settings will become
I have sound but no picture. No apps or settings will become visible as well. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
On one TV startup Smart TV appears then briefly HDMI1, then
On one TV startup Smart TV appears then briefly HDMI1, then screen blanks out. On another TV rh startup screen then shows timeline and hear sound but no picture; can change Chanel's but no picture and… read more
Shahid
Shahid
Technician
13,493 satisfied customers
Our lg tv after watching for 30 minutes or less pictures
Our lg tv after watching for 30 minutes or less pictures goes off, sounds continues you can turn tv off and back on picture will be fine again for a period of time. Sometimes for only a few minutes be… read more
Shahid
Shahid
Technician
13,493 satisfied customers
LG tv screen is black, have sound but no picture, This is
This is the first time. I have not tried unplugging … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Have an LG 55LA7400-TC TV (edgelit from bottom) that
Have an LG 55LA7400-TC TV (edgelit from bottom) that developed a dark shadow on the RHS of the screen top to bottom. Initially I put up with it until the screen started going blank (lost video) but TV… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have sound on tv but no picture, samsung i dont know what
i watched tv this morning and went too store came home and it did not work … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Have a 47 inch LG flat screen whose picture went out. Sound
Have a 47 inch LG flat screen whose picture went out. Sound is good but no picture. It started with a small semi-dark shadow in the center of picture then over a few weeks it went completely dark.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a LG smart television that when you turn it on the LG
I have a LG smart television that when you turn it on the LG screen briefly flashes and then goes dark. I have changed the hdmi cable and changed the outlet it plugs into without success… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a TC-P65ST30. While watching a blu-ray movie...there
I have a TC-P65ST30. While watching a blu-ray movie...there was a loud "snapping" sound from the TV. The screen went blank and now the red power light flashes 8 times before stopping briefly and then … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have an LG 47LN5200UB, It lost picture. Screen is black
I have an LG 47LN5200UB, It lost picture. Screen is black but it has sound. I replaced the T-Con board and had no change to the problem. What is wrong with it?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have had my LG smart tv months & I was watching it and all
I have had my LG smart tv for 3 months & I was watching it and all of a sudden the picture goes dark. I have tried everything to get the picture back, what else can I do to get the picture back the wa… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Samsung LED UN40F5500AF Television it had a dark
I have a Samsung LED UN40F5500AF Television it had a dark shadow at the bottom of the screen prior to the current problem. It has sound but no picture. With a flashlight shinning at the front I can se… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I bought a 65cm LG TV in August 2013. Last night I noticed
I bought a 65cm LG TV in August 2013. Last night I noticed 3 dark shadows which are the size of a tennis ball which have suddenly appeared on the screen. Have you any idea what causes this and is it r… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
i have a Samsung UN46D6000. Purchased 3 months ago. While watching
i have a Samsung UN46D6000. Purchased 3 months ago. While watching a program, the screen suddenly flashed white and then went blank. The sound still works, but no more picture. When powered on, the re… read more
Bernard S.
Bernard S.
Bachelor's Degree
656 satisfied customers
i have an LCD Sony Bravia model KDL 46W3000, three weeks agoe
i have an LCD Sony Bravia model KDL 46W3000, three weeks agoe the color on the picture faded, there was a gray paralell bars shadow on the background, I called Sony they walked me through some steps t… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a 32 TOSHIBA LCD TV Model No. 32HL67U. Approximately
I have a 32" TOSHIBA LCD TV Model No. 32HL67U. Approximately 16 mos. old. Never had a problem with it till yesterday. Was watching T.V. when screen just went blank and lost picture. Sound still works … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
My 32 inch KE32TS2U 4 or 5 year old Sony plasma TV made a pop
My 32 inch KE32TS2U 4 or 5 year old Sony plasma TV made a pop sound, briefly turned translucent with a shattered glass pattern, and went dark. A Sears repair person told me that the power supply was g… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
Technical School
279 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x