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Louie, Technician
Category: TV
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I have a 55in LG tv and I have a black line(up and down)

Customer Question

I have a 55in LG tv and I have a black line(up and down) right in the middle of screen. Could you please tell me what this might be
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Jane.

Could you give me the full model number of the tv, please?
Is it exactly in the center? Off to the side? Does it change width/shape, color, etc?

If you bring up the LG menu, does the line appear on top of or behind the menu?