TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I am having trouble with my roku which I received last week.

Customer Question
It froze I cannot get...
I am having trouble with my roku which I received last week. It froze I cannot get any info from my remote to get back on netflix and my main roku box keeps blinking when plugged in. Should I return it to get another one or can I fix the problem The roku sign goes on my tv but I cannot get any place else with it. I have signed in to an account when I plugged it in on Monday
Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 hour by:
1/21/2016
TV Technician: Richard, Technician replied 2 years ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,537
Experience: Avid TV Technician
Verified

Hi there and welcome

First, can you remove the power to the Roku and let it sit for 10 minutes (so unplug it from the power socket).

Then connect the power, turn on the Roku and tell me if it is still frozen please

Let me know the results please

Ask Your Own TV Question
Customer reply replied 2 years ago
I had it unplugged for awhile now it is frozen on the setting of pair your remote and nothing moves when I touch the remote. Also the box itself just blinks on and off. I did not have this trouble up until Tuesday night the second day I put on Netflix and search to see what other things were on it.
TV Technician: Richard, Technician replied 2 years ago

Thanks

It is the internal mainboard that has faulted. It will be the memory on the board

A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.

I am really sorry about this and you are going to have to return the roku to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Ask Your Own TV Question
Customer reply replied 2 years ago
If I return it I do have info that I put into the setup will this stay on the returned roku just in case they sell it to someone else?I I put in a password, my name
TV Technician: Richard, Technician replied 2 years ago

They will be replacing the mainboard, including the memory, it will me destroyed, and even if it was not for some reason, there is no way to actually access the information.

Your data will not be shared.

Ask Your Own TV Question
Customer reply replied 2 years ago
Thank you so much for your help, I really appreciate it.
TV Technician: Richard, Technician replied 2 years ago

Your most welcome

If you need anything else, please let me know and please remember the service rating via one of the stars at the top of the screen then submit

Thank you

Richard

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Avid TV Technician

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a Roku 3 which I use to access Netflix, Hulu, etc. My
I have a Roku 3 which I use to access Netflix, Hulu, etc. My TV is LG and my carrier is Spectrum. To get to Roku, on the LG remote, I change the input from 1 to 2,and until last week, that worked. Now… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a 2014 E550I-B2 tv. I have DirectvNow with Roku stick
I have a 2014 E550I-B2 tv. I have DirectvNow with Roku stick as provider. Lately when I turn the tv on the startup screen background is red, and then dark areas in programs have a red shading to them.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a SONY Smart TV, Model#48W600B Serial # 8191981.
I have a SONY Smart TV, Model#48W600B Serial #(###) ###-#### Purchased 1 1/2 years ago. When I turn on NETFLIX, it plays for awhile, then I get a message that IT CAN NO LONGER PLAY WHAT IM WATCHING an… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Just re hooked up tv.. cannot remember our PIN number. Do no
Just re hooked up tv.. cannot remember our PIN number. Do no access to apps and accounts...Netflix..amazon. what to do? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Bought a Haier LED Wireless HDTV that automatically connects
Bought a Haier LED Wireless HDTV that automatically connects to Netflix with a wireless connection, but Netflix says I need an access code from Haier and they've never heard of it. I've been working o… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
My tv goes blank when I try connecting to netflix. Samsung.
My tv goes blank when I try connecting to netflix JA: What's the brand and model number of your TV? How old is it? Customer: Samsung. Un50eh5300fxza JA: Does the TV menu work? Do you have the same pro… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
We have signed up and paid for netflix so we called direct
Hi....We have signed up and paid for netflix so we called direct TV who is our carrier and they said we had to call you all...the TV is model#UN40H5003BF and the type# *****: UN40H5003 and the SIN# **… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
I am having problem with Roku, have accounts with Netflix
I am having problem with Roku, have accounts with Netflix and Roku I have low power in the tv the roku is on and I don't know what I should do to restore it. I am unable to watch any of the Netflix mo… read more
Sam Dennis Bradley
Sam Dennis Bradley
owner
Vocational, Technical or Trade School
59 satisfied customers
Can my 32 inch Sony Bravia tv model number kdl32s400 be a
Can my 32 inch Sony Bravia tv model number kdl32s400 be a smart tv to get Netflix etc? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
I am hooking up a roku device to the tv. we successfully got
i am hooking up a roku device to the tv. we successfully got the account set up and video streaming a show but have no audio. the normal tv has audio but when the roku is on you cannot hear any audio … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
I purchased a 32" smart vizio about 2 wks ago. I cannot get
I purchased a 32" smart vizio about 2 wks ago. I cannot get Netflix to work but can get Netflix on my Roku upstairs. When I try Netflix it says "We're having trouble playing this title right now. Plea… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I have a insignia Roku 55in tv and up until two weeks ago
I have a insignia Roku 55in tv and up until two weeks ago everything was working fine but nowi I am unable to connect to Netflix. I can bring Netflix up fine on my home pc but when I try to connect to… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
Netflix is not connecting via a Ruku streaming stick. First
netflix is not connecting via a Ruku streaming stick. First time it ever happened, did remove stick for 10 sec did not do any good. Suggestions? Pat… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
When I registered my my new Sharp Roku TV several weeks ago,
When I registered my my new Sharp Roku TV several weeks ago, I also signed up for WWE.net ... I then had to go into the hospital for major thoracic sugury ... Cannot figure out how to acessthe WWEnet … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We have a Vizio Model E601i-A3E Smart TV. Netflix does not
We have a Vizio Model E601i-A3E Smart TV. Netflix does not work anymore. When we click on the Netflix button to engage, it ask us to then hit "ok" to launch Netflix. The 3 red dots just keep blinking … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I cannot sign on to netflix on my Vizio Tv. Having been trying
I cannot sign on to netflix on my Vizio Tv. Having been trying for weeks. I can sign in on my laptop and my granddaughter's tv,which is not a Vizio. Talked to a lady today at vizio . I have a case #(#… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I just bought your Blu-ray disc player, but my TV isnt an
I just bought your Blu-ray disc player, but my TV isn't an hd. can I get some adapter to be able to plug it in?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
i used to have access to netflix but no longer can. tried
i used to have access to netflix but no longer can. tried to have Netflix techs trouble shoot, doesnt work....claims sony has independent apps/system....what do we need to do..to receive netflix again… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x