Hi, I am Tech Michael a specialist expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
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How old is your TV?
Also may I have the full model # ***** your TV?
When you turn the set around there may be some buttons on the side or back of the set. Usually with this brand there are are and it usually is the TOP button.
Please let me know if you find it. ALso are you sure the remote is bad, or is there ossibly an issue with the TV?
You can do a test for the remote.
Aim it at a cell phone camera and looking through at the veiwing screen on the phone press any button(s) on the remote. You shoudl see a bright light coming from the front of the remote, if not, then you likely need new batteries or cleaning of the battery contact on the remote;-)
In any case, I will stick with you until this is complete.
Please rate my service thus far.EXCELLENT (5 Stars) would be greatly appreciated.
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Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
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Thank you and have a nice day!