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Can't get the neither picture nor sound on my tv

Customer Question
Can't get the neither picture nor sound on my tv
Submitted: 2 years ago.Category: TV
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Answered in 5 minutes by:
1/21/2016
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,925
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

3- How old is the TV and how long it have had the problem?

Thanks.

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Customer reply replied 2 years ago
I can't get to the back of it. It is hooked to my pioneer receiver vac-1124-k
TV Technician: Shahid, Technician replied 2 years ago

OK, how the TV get channel signals, through antenna or cable box?

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Customer reply replied 2 years ago
Are you going to call me ?
TV Technician: Shahid, Technician replied 2 years ago

Phone call may not help at this stage because I don't have basic info abut your TV.

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Customer reply replied 2 years ago
Just upgraded my system last year it's connected to pioneer vsx-516 receiver .... My Netflix works but my cable is not
TV Technician: Shahid, Technician replied 2 years ago

OK, have you tried to reboot cable box by unplug its power code from wall outlet for 5 minutes, replug back in and let it reboot that may take several minutes and check cable picture on TV?

If not yet, can you try it now and reply back with the result?

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Customer reply replied 2 years ago
I did several times
TV Technician: Shahid, Technician replied 2 years ago

OK, is it possible for you to plug the HDMI cable of cable box directly into HDMI input of TV as a test (this will bypass Pioneer receiver) to see if TV displays cable picture?

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Customer reply replied 2 years ago
I can't get back its a heavy system
Customer reply replied 2 years ago
All i get is no sync signal on my screen now
TV Technician: Shahid, Technician replied 2 years ago

OK, do you use Pioneer remote to switch video inputs on TV or use TV remote for that?

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Customer reply replied 2 years ago
the remote control is AXD7723
TV Technician: Shahid, Technician replied 2 years ago

OK, it seems either pioneer receiver has set on wrong video input and causing no video signals of cable to TV or just stopped the video signals of cable box due to some internal issues.

Could you please switch Off AC supply of all video equipment (TV, receiver, cable box etc) for few minutes, switch On the power and check again?

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Customer reply replied 2 years ago
Ok I will
TV Technician: Shahid, Technician replied 2 years ago

OK, take your time.

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Customer reply replied 2 years ago
Rebooting now..... Same result .... Nothing happening
TV Technician: Shahid, Technician replied 2 years ago

Sorry to hear that, I'm out of ideas now and will repost the question so other experts on website can have a look, hopefully some one will soon respond to assist you.

I'm going offline and opting out now to repost the question.

Thanks.

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Customer reply replied 2 years ago
Thanks
Customer reply replied 2 years ago
How does this work my issue was not solved do you guys get paid ?
TV Technician: Shahid, Technician replied 2 years ago

We don't get paid, your money is still deposited with website.

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TV Technician: Nathan, Installer replied 2 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 29,533
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well.

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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