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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Can't get the neither picture nor sound on my tv

Customer Question

Can't get the neither picture nor sound on my tv
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

3- How old is the TV and how long it have had the problem?

Thanks.

Customer: replied 1 year ago.
I can't get to the back of it. It is hooked to my pioneer receiver vac-1124-k
Expert:  Shahid replied 1 year ago.

OK, how the TV get channel signals, through antenna or cable box?

Customer: replied 1 year ago.
Are you going to call me ?
Expert:  Shahid replied 1 year ago.

Phone call may not help at this stage because I don't have basic info abut your TV.

Customer: replied 1 year ago.
Just upgraded my system last year it's connected to pioneer vsx-516 receiver .... My Netflix works but my cable is not
Expert:  Shahid replied 1 year ago.

OK, have you tried to reboot cable box by unplug its power code from wall outlet for 5 minutes, replug back in and let it reboot that may take several minutes and check cable picture on TV?

If not yet, can you try it now and reply back with the result?

Customer: replied 1 year ago.
I did several times
Expert:  Shahid replied 1 year ago.

OK, is it possible for you to plug the HDMI cable of cable box directly into HDMI input of TV as a test (this will bypass Pioneer receiver) to see if TV displays cable picture?

Customer: replied 1 year ago.
I can't get back its a heavy system
Customer: replied 1 year ago.
All i get is no sync signal on my screen now
Expert:  Shahid replied 1 year ago.

OK, do you use Pioneer remote to switch video inputs on TV or use TV remote for that?

Customer: replied 1 year ago.
the remote control is AXD7723
Expert:  Shahid replied 1 year ago.

OK, it seems either pioneer receiver has set on wrong video input and causing no video signals of cable to TV or just stopped the video signals of cable box due to some internal issues.

Could you please switch Off AC supply of all video equipment (TV, receiver, cable box etc) for few minutes, switch On the power and check again?

Customer: replied 1 year ago.
Ok I will
Expert:  Shahid replied 1 year ago.

OK, take your time.

Customer: replied 1 year ago.
Rebooting now..... Same result .... Nothing happening
Expert:  Shahid replied 1 year ago.

Sorry to hear that, I'm out of ideas now and will repost the question so other experts on website can have a look, hopefully some one will soon respond to assist you.

I'm going offline and opting out now to repost the question.

Thanks.

Customer: replied 1 year ago.
Thanks
Customer: replied 1 year ago.
How does this work my issue was not solved do you guys get paid ?
Expert:  Shahid replied 1 year ago.

We don't get paid, your money is still deposited with website.

Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well.