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I have a Panasonic flat screen. It now is asking enter a…

Customer Question
I have a Panasonic flat...
I have a Panasonic flat screen. It now is asking for to enter a four digit access code, is there a way to get the code needed?
I do not ever remember needing this code before and it will not let me go past this point.
Submitted: 2 years ago.Category: TV
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Answered in 2 minutes by:
1/21/2016
TV Technician: Nathan, Installer replied 2 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,396
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me exactly what it says on the screen? Is it asking for a parental code/pin?

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Customer reply replied 2 years ago
No it just says enter a 5 digit access code
TV Technician: Nathan, Installer replied 2 years ago

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed.

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TV Technician: Nathan, Installer replied 2 years ago

Were you trying to access an app, like amazon video for example?

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Customer reply replied 2 years ago
No
TV Technician: Nathan, Installer replied 2 years ago

Without knowing exactly what it is asking you for, it is difficult to resolve this.

Does it happen on all inputs (cable, dvd, etc)?

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TV Technician: Nathan, Installer replied 2 years ago

Okay are you able to access the panasonic setup menu at all?
Or is that when you are prompted for it?

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Customer reply replied 2 years ago
When I am prompted for it.
TV Technician: Nathan, Installer replied 2 years ago

Okay that is the parental code. Try entering all 0s or all 9s as a default/override.

If no change, we'll try a factory reset:
Press and hold Vol- on the side of the tv, along with the menu button on the panasonic remote, for about 5 seconds (tv should go to a self check screen and shut down or restart. Let me know the results.

Nathan

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Customer reply replied 2 years ago
No it did not work.
Customer reply replied 2 years ago
Are you still ther?
Customer reply replied 2 years ago
What is taking so long?
Customer reply replied 2 years ago
I'll check back later to contact someone in during the day..
TV Technician: Nathan, Installer replied 2 years ago

Sorry I missed you, I was offline for the night.

Repeat the above reset steps again, following very carefully, vol- on tv, menu on remote, do this starting from the power on state.

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TV Technician: Nathan, Installer replied 2 years ago

Do you still need help with this?

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