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I have a Sharp LC-19SB15U Television. Somehow, I turned on…

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I have a Sharp LC-19SB15U...
I have a Sharp LC-19SB15U Television. Somehow, I turned on close-caption. How do I turn it off? The remote doesn't do it.
Submitted: 2 years ago.Category: TV
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Answered in 3 minutes by:
1/20/2016
TV Technician: Louie, Technician replied 2 years ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 13,369
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, is the TV directly connected to an antenna? Or is there a cable box?

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Customer reply replied 2 years ago
Cable Box.
TV Technician: Louie, Technician replied 2 years ago

Bear with us; re-confirm and post back with the complete model number of the cable box. Additionally, please describe how the cable box is connected to the TV using what kind of cable(s).

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Customer reply replied 2 years ago
The cable box is connected to the TV with a component connection. The cable box is a AT&T U-Verse Motorola vip1200.
TV Technician: Louie, Technician replied 2 years ago

Appreciate the additional information.

Based on these, then the Closed Caption would have to be turned off in the Motorola VIP1200.

Have you tried checking the Motorola's MENU for the Closed Captioning feature? ...turning it OFF?

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TV Technician: Louie, Technician replied 2 years ago

Hi again Richard,

Any updates?

Please re-try; MENU / SETTINGS / PASSWORD ***** HARDWARE SETTINGS / disable CC Pass Through and CC Overlay Render.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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