Facing TV Problems? Ask a TV Technician.
Hi , I`m JackPerhaps I can help you with this problem , let me know when you`re ready ?Also , could you please give me the tv`s model number ?
No problem , that's good , WS-65315 it is
If you turn off the cable box , does that change anything on the screen , does that affect that square ?
O.k then the tv itself generates that and if it does multiply at times as you said then it has to be something about the PIP
On the TV's remote if you press the PIP/POP button does that do anything ?
O.k then and about the caption you said you did something to it ?
Does that mean you turned it OFF ?
I`ll get back on that later .
Is the switch at the top of the remote set to TV ?
Is that the tv`s original remote ?
That PIP/POP button should have some sort of effect even if it doesn`t correct the problem ,it cannot be dead
O.k then and now ???
Is that CC in text mode gone off the screen ?
O.k then now is the time to play with that PIP/POP
Never mind that , that is what was on the screen , that square but its gone now so lets get back to the tv ?
That's closed caption text mode and that hasn`t been used in over 25 Years
You must have touched something like changed the TV's input or something , the closed caption cannot cut off the picture
What isn`t helping ?
Check on which input you are
Do you still have the sound ?
That's what I`m trying to do here but I don`t know what you touched beside the captions , as I said the captions cannot turn off the picture , at most it would be that box .
If you have sound through the tv then don`t touch the input
Again , if you press that PIP button and the one above it
Does it do anything ?
The one above it is PIP INPUT
Sorry but I cannot be there to do this myself and by the look of it the remote is not the same as in the manual for the model number you gave me and who knows what else is different
Last thing I can think of is to pull out the TV's power cord to reset it
Also , you are saying that the PIP button doesn`t do anything while it should ?????
I will have to opt out now.
You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
have you had your television's problem sorted?