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Have a TV in the bedroom and 't want to get a cable box.

Customer Question
***** *****. Have...

***** *****. Have a TV in the bedroom and don't want to get a cable box. Bought a powered antenna. Cannot see any channels. Autotune or Manual tune.

Technician's Assistant: Thanks. Can you give me any more details about your issue?

New antenna, plugged coax into antenna input on an LG TV. Go to autotune and it finds zero channels. Do I need to tell the tv it's an antenna not a cable box?

Technician's Assistant: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to TV Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?

Sure

Submitted: 2 years ago.Category: TV
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Answered in 6 minutes by:
1/20/2016
TV Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,281
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, What's the model number off the back of the TV please?

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Customer reply replied 2 years ago
32LS3450
Customer reply replied 2 years ago
still with me?
TV Technician: Aric, Technician replied 2 years ago

Thank you. Yes I am. Trying to pull up the manual for this set which does not give any specifics. Offhand- YES you do physically need to select ANT before running the scan, but as far as WHAT menu option you select to do that- LG has decided to now allow anyone to look that up. So, can you please press MENU and tell me what options show up? Is there anything for "Setup"?

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Customer reply replied 2 years ago
hold on...heading in there
TV Technician: Aric, Technician replied 2 years ago

No problem.

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Customer reply replied 2 years ago
i try to change channels - says channel map empty - would you like to tune - YES - then auto tuning, manual tuning, channel edit are options
TV Technician: Aric, Technician replied 2 years ago

I asked you specifically to press MENU and let me know what options there are.

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TV Technician: Aric, Technician replied 2 years ago

Don't try to change channels- you don't have any yet. Set the TV to the "TV Input" (using Input) then press MENU. What exactly do you see on the screen for options please?

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Customer reply replied 2 years ago
choices...aspect
picture
sound
caption
sap
sleep
del/add/fav
TV Technician: Aric, Technician replied 2 years ago

Can you scroll down further, or is that it?

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Customer reply replied 2 years ago
did you quit?
Customer reply replied 2 years ago
What??Referred to another tech? After such a snippy response?? Seems like this should be easy for you???
Customer reply replied 2 years ago
Hope this is not a paid service...if one pays one expects zero snippy comments and some kind of decent interaction, right??
Customer reply replied 2 years ago
24 hours is kind of ludicrous when trying to get your tv tuned up, no??
Customer reply replied 2 years ago
ahhh, hello??
TV Technician: Aric, Technician replied 2 years ago

I'm not sure what you're referring to as "snippy" as I was literally asking if you had the ability to scroll further down the options in the MENU, or if that was all that showed in the options? Since I could not pull up a manual from LG, I opted out- which simply opens up the question for other experts to assist. I have not been paid- you simply paid the site a deposit to post your question. I am no longer involved in the dialog.

If you're not interested in any further assistance with this problem, you can self-refund by simply checking the HELP link below, or contacting Customer Service from the Home Page.
http://ww2.justanswer.com/help/topics/142

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TV Technician: hongkongpom, Cable TV Installer replied 2 years ago
hongkongpom
hongkongpom, Cable TV Installer
Category: TV
Satisfied Customers: 1,407
Experience: State Of Hawaii Certified Cable TV installer
Verified

Hello there I am another Expert do you still need help please?

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Customer reply replied 2 years ago
Please help.
TV Technician: hongkongpom, Cable TV Installer replied 2 years ago

Hello there I'm sorry to tell you that if your TV cannot tune in any digital TV channels, this means that the antenna is not sensitive enough to pull in your local FTA (Free to air) channels.

​Do you have a roof antenna that you can use please?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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