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I hope you can

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Hello, Yes I hope you can...
Hello,
Yes I hope you can
Submitted: 2 years ago.Category: TV
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Customer reply replied 2 years ago
I have a tv pioneer elite ro6u
I have also direct tv
I have also RokuOn input 1 (tv) the pictire is good
On input 3 Roku , the picture is zoomed in and I can't see the edges.I bought a new Roku 3 but the problem persisted.
I switched the input , input 1 for Roku and 3 for tv, but the problem is still here
Answered in 1 hour by:
1/19/2016
TV Technician: Anthony_Infotech, Technician replied 2 years ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,940
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello

Welcome

The Roku will have a setting to set the aspect ratio/format have you tried that?

Anthony

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Customer reply replied 2 years ago
Roku only has the settings of 1080 or 720
Customer reply replied 2 years ago
that does not do it .
TV Technician: Anthony_Infotech, Technician replied 2 years ago

No that is the resolution its actually the format or it may be termed aspect ratio ?

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TV Technician: Anthony_Infotech, Technician replied 2 years ago

To set the roku to 16:9

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Customer reply replied 2 years ago
No I can't find that settings under Roku settigns
TV Technician: Anthony_Infotech, Technician replied 2 years ago

What Roku is it?

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Customer reply replied 2 years ago
Roku 3
TV Technician: Anthony_Infotech, Technician replied 2 years ago

ok just give me a min

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TV Technician: Anthony_Infotech, Technician replied 2 years ago

Sorry I am having trouble accessing the data I will get back to you asap

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Customer reply replied 2 years ago
No worries
Customer reply replied 2 years ago
Anthony,
It is past midnight here . I will go to bed. Please a swear me tomorrow.Thank you very much
Customer reply replied 2 years ago
Sorry... I meant please answer me tomorrow😎
TV Technician: Anthony_Infotech, Technician replied 2 years ago

OK when you are ready please send e the complete model number of the Tv found on the back of the set, you have sent the media receiver model

Anthony

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Customer reply replied 2 years ago
Hello AnthonyI can't. The tv is mounted on the wall .
But the tv is a pioneer elite and has been bought 9 or 10 years ago.
The tv works perfectly .
ROKU also for the last few years . The problem just appeared a few days ago.
Like I said before . I bought a new ROKU and it behaved the same way. So ROKU is not faulty.
I am here now and ready for you if you can help me . I am sorry I was at the office all day and not time to contact you earlier
TV Technician: Anthony_Infotech, Technician replied 2 years ago

OK the zoom button or aspect ratio/format on the TV remote what happens when you adjust that?its clear the aspect ratio is incorrect here that is why the picture is overscanned

Let me know please

Anthony

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