Facing TV Problems? Ask a TV Technician.
Hello, If you have HDMI on the screen- then the TV's on the wrong source. When you press Smart Hub it should open the Smart hub- not have the TV stuck on HDMI. Are you saying you can't open the Smart Hub?
Yes, I don't need to Google search to be familiar with this. I was simply asking if the Smart Hub launched or not. If not, then you have a Mainboard fault in the TV that generally requires this board be replaced. There's only two things you can try on a user level before contacting Samsung for warranty service (you mentioned 2015 being the purchase year).
First, disconnect the TV from power then press and hold the power button on the TV itself (not the remote) for 15 full seconds and release. Wait a minute and turn the TV back on then go into the TV's setup MENU and "reset to factory" defaults. Let me know what happens.
Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.
You're welcome. Reset the Smart Hub first, and I will dig deeper if that does not work, as most all Samsung sets have a factory default reset. Let me know what happens after you reset Smart Hub (you will need to set it back up as well).
If that doesn't work then I will actually need the full model number off of the back of the set to look up specifics on this model.
What's wrong with your model number? I try UN65H65xx and I try UN65HU...no information comes up. Can you look at the sticker on the back of your TV and get the full model number? Take a picture of it, I always do. And NO...I am NOT ready to be rated. That's Just Answer locking the rating box so I can't turn it off.
Ok, there are SOME apps that require the TV's software to be upgraded. Also there is a couple APPS upgrades that may correct your issue too.
Look at the picture below for the APPS upgrade information -
As for the TV's software, if you don't have Automatic updating set in your SUPPORT SECTION of your menu, you'll want to Update Now - select that. After you update that, then try the TV again after turning the TV off and then on again.
THEN...do the instructions shown in the picture. Hopefully that will correct your APP problem.
Yeah, Samsung sometimes makes subtle changes to their models and don't rewrite every service manual for each change...but I knew that Netflix also makes changes to their software too. They usually send those updates to Samsung to be updated. Anyways, always check Samsung's software updates first, THEN try the app updates last, As a rule.
I'd appreciate it if you would give me a good rating after helping you out.