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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7345
Experience:  10 Years Audio Video Repair & Setup
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My R C A tv just lost color. The picture is great. I tried

Customer Question

My R C A tv just lost color. The picture is great. I tried going to menu but no luckšŸ˜ž
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Welcome! I am an experienced electronics field technician and your satisfaction is my top priority. We are now connected together on this convenient website which saves you time and money vs much higher repair shop diagnostic fees.

To get started, I need to know you are able to reply to me here...

1. What is the full model number of the Tv? see sticker on back of tv
2. When you access the menu, is that menu that you are navigating around in, showing in color?

2. What is connected to the tv? cable box or satellite box or ?


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Customer: replied 1 year ago.
1. Unsure-it make take a minute to reposition tv so I can see model number.
2. Yes color
3. Comcast cable box
Customer: replied 1 year ago.
I am on skype also
Expert:  Mike G. replied 1 year ago.

First suspect is the connection cables from the comcast box to the tv. Common if you are using the Component connection when a few of the cables come loose. Suggest you reseat all those audio/video cables on the back of the tv AND the back of the comcast box. Test and if needed reboot the tv and the box by unplugging both of the POWER cords for a few minutes. Test again and let me know.

Expert:  Mike G. replied 1 year ago.

Remember that I am here to help you. Please reply back if you need clarification on any of the above.

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Thank you,