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My name is ***** *****
, I hooked up my sound bar to TV

Customer Question
Customer: Hi.. My name is...
Customer: Hi.. My name is ***** *****
JA: Thanks. Can you give me any more details about your issue?
Customer: I hooked up my sound bar to TV fine but when using my Apple TV sound comes only from the TV instead of coming from sound bar. I'm using that little square connectors to sound bar and to cable box
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to TV Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: ok will wait
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 2 years ago.Category: TV
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Answered in 19 minutes by:
1/15/2016
TV Technician: Jack, Technician replied 2 years ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,306
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , I`m Jack
Perhaps I can help you with this problem but first could you please give me the tv`s and sound bar model numbers ?

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Customer reply replied 2 years ago
Tv is Sharp model LC-42D69U
Sound bar is Visio Model SB3821-C6
TV Technician: Jack, Technician replied 2 years ago

Thanks

And you said that right now the sound bar connected to the cable box and working ?

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TV Technician: Jack, Technician replied 2 years ago

O.k and it is still connected to the cable box only or to the tv ?

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Customer reply replied 2 years ago
Only to the sound box because the tv doesn't seem to have the Optical cable outlet... I'm using that cable
Customer reply replied 2 years ago
I'm sorry only to the cable box
TV Technician: Jack, Technician replied 2 years ago

In your opening post you said first that you connected it to the tv and it was working , was that a typo ?

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Customer reply replied 2 years ago
it works but not when I'm using my Apple TV
TV Technician: Jack, Technician replied 2 years ago

Right now one thing is for sure, if the soundbar is connected to the cable box then it definitely won`t get anything from the apple tv .

The soundbar needs to be connected to the tv

Give me a minute please

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Customer reply replied 2 years ago
Apple TV is connected to HDMI on tv
Customer reply replied 2 years ago
Ok
TV Technician: Jack, Technician replied 2 years ago

O.k then here is what you need to do ;

Your tv does not have optical but it has coaxial digital out at the back and your sound bar has that type of input just above the optical you are using now.

This requires a simple RCA type rca to connect then set your sound bar to that input and now you should have the sound from both units

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Customer reply replied 2 years ago
ok let me try
TV Technician: Jack, Technician replied 2 years ago

On your tv the DIGITAL AUDIO out is just beside input 7

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TV Technician: Jack, Technician replied 2 years ago

No problem , take your time

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Customer reply replied 2 years ago
ok i have a digital coaxal cable which has 1 plug on both ends and i have a 3.5MM cable which has 1 plug on one end and 2 plugs on the other which one do i use and which outlets on the tv do i use?
TV Technician: Jack, Technician replied 2 years ago

You know what a RCA cable is ,yes ?

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TV Technician: Jack, Technician replied 2 years ago

You can use a stereo cable , just used one side only and as i said look at the back right beside INPUT 7 and there is a single RCA type jack that should say DIGITAL AUDIO

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TV Technician: Jack, Technician replied 2 years ago

Give me a minute here

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Customer reply replied 2 years ago
looking at the visio manual its the 3.5MM to RCA cable
Customer reply replied 2 years ago
ok then plug the 2 plugs into where on the TV?
TV Technician: Jack, Technician replied 2 years ago

click the link below and if that link opens a login window popup then just close it with the upper corner X or the "no thanks . continue to view"
The picture is behind that .

Your sound bar first ;

https://www.dropbox.com/s/ctdsqp27caa97xi/2016-01-14_2047.png?dl=0

Your tv ;

https://www.dropbox.com/s/qtfkqenap6tsvnz/2016-01-14_2045.png?dl=0

I believe you can figure the type of cable now

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Customer reply replied 2 years ago
cables are on but still no sound
TV Technician: Jack, Technician replied 2 years ago

Did you set the soundbar to that input ?

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TV Technician: Jack, Technician replied 2 years ago

Are the tv speakers turned off?

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Customer reply replied 2 years ago
to both questions
TV Technician: Jack, Technician replied 2 years ago

You mentioned earlier that you had a 3.5 mm to rca cable ?

In that case use the headphone jack on the tv and into the rca audio 1 on the soundbar , you are certain to have sound there but don`t forget to turn the internal speakers back on first

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TV Technician: Jack, Technician replied 2 years ago

Your tv is one of those that won`t give out digital sound when the source is HDMI like your apple tv

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TV Technician: Jack, Technician replied 2 years ago

By using the headphone jack you will have whatever sound is now playing in the tv speakers so you will have sound on everything

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Customer reply replied 2 years ago
ok trying that
TV Technician: Jack, Technician replied 2 years ago

o.k

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Customer reply replied 2 years ago
ok sorry i have a stupid question.... i can't seem to find headphone jack
TV Technician: Jack, Technician replied 2 years ago

Left rear side just above HDMI 1

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TV Technician: Jack, Technician replied 2 years ago

On the TV's left side

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TV Technician: Jack, Technician replied 2 years ago
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Customer reply replied 2 years ago
ok on the left side the rca cable just slides into the small outlet above the HDMI connection
TV Technician: Jack, Technician replied 2 years ago

Thats a 3.5mm ***** *****ke for headphones for a walkman or ipod etc, not RCA

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TV Technician: Jack, Technician replied 2 years ago

Did you find it ?

Plug that 3.5 mm plug you have into it now

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Customer reply replied 2 years ago
ok the 3.5 jack doesn't fit well but the other end does then where do i plug the 3.5 end to the sound bar?
TV Technician: Jack, Technician replied 2 years ago

What type of cable do you have ??

Both ends 3.5mm plug ?

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TV Technician: Jack, Technician replied 2 years ago

only one 3.5 mm jack on the sound bar !

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Customer reply replied 2 years ago
the ones that came with the visio has 2 different cables...1 with the headphone jack and 2 3.5 mm cables on the other
TV Technician: Jack, Technician replied 2 years ago

Fine , do you have that cable plugged in now ??

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Customer reply replied 2 years ago
the headphone is plugged in but into which one on the soundbar and the red or white or does it matter
TV Technician: Jack, Technician replied 2 years ago

The red and white INPUT 1 and no it does not matter who red or white give it a try PLEASE

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Customer reply replied 2 years ago
ok will do
Customer reply replied 2 years ago
can i call you in a bit its plugged in but not working
TV Technician: Jack, Technician replied 2 years ago

I`m sorry but its getting late here and i will opt out and repost your question

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
DO NOT rate or it will hinder the repost .

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Customer reply replied 2 years ago
ok will be waiting
Customer reply replied 2 years ago
no need i got it working..... thanks for your help
TV Technician: Jack, Technician replied 2 years ago

Glad to hear that , just a question on this ;

Which of my suggestions did you finally manage to put together ??

Much welcome and please do not forget to rate so i can get compensated for my time (and effort) helping you.

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Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,306
10,306 Satisfied Customers
Experience: 40 years experience as audio,video repair and installation tech

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