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Ask Jack Your Own Question
Jack, Technician
Category: TV
Satisfied Customers: 9540
Experience:  40 years experience as audio,video repair and installation tech
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I need you to walk me through to get signal tv. Model #

Customer Question

I need you to walk me through to get signal for my tv. Model # *****
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi Edwards, I`m Jack
Perhaps I can help you with this problem ,but first a few questions

Expert:  Jack replied 1 year ago.

How do you mean " It comes on and can show the video " , what is on the screen right now ?

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Customer: replied 1 year ago.
are you going to help me get my sony tv signal on?
Customer: replied 1 year ago.
the TV is on cable
Expert:  Jack replied 1 year ago.

Sorry but was out for dinner by the time you replied .

You said the tv is on cable but is there a cable box connected somewhere in there ?

Which remote you normally use to change channels , is the cable company remote or TV's own remote ?

Customer: replied 1 year ago.
It look like you are not Sony, I was told to contact Sony. Sorry im at the wrong place!
Expert:  Jack replied 1 year ago.

That's correct , we are not sony but in this case I` don`t think sony can help , they will not deal with equipment ouside the tv itself and especially not if the tv is no longer under warranty .

I will give you sony contact info and leave this post open as I have a good idea you may need us after all

Expert:  Jack replied 1 year ago.

Got this number 1(###) ###-####/p>

Expert:  Jack replied 1 year ago.

Talk to you later

Customer: replied 1 year ago.
I got these information I just though it was Sony I was chatting with, I will have to get back to you if Sony will not help me. Thanks
Customer: replied 1 year ago.
if we talk will it be addition cost to me or what
Expert:  Jack replied 1 year ago.

Just stay on this post and no more charges .

If you need to step out or want to come back tomorrow for example then you could log in justanswer and go to the tab above that says "my questions" , click on it and you will see this post .
You can also make yourself a shortcut on the desktop , a bookmark or copy this link;