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Jack
Jack, Technician
Category: TV
Satisfied Customers: 9790
Experience:  40 years experience as audio,video repair and installation tech
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I have new Insignia 39" TV volume on 100 and can barely hear

Customer Question

I have new Insignia 39" TV volume on 100 and can barely hear it. Frustrated to say the least. Help!! Thank you. Sally Johnson.
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi Sally, I`m Jack
Perhaps I can help you with this problem but first could you please give me the tv`s model number ?

Expert:  Jack replied 1 year ago.

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Customer: replied 1 year ago.
Only number I have is 720p60HzLED TV, connected to cable box.
Expert:  Jack replied 1 year ago.

O.k then for now we may not need it but if it comes to that then usually insignia has model numbers starting with the letters NS-------.

Expert:  Jack replied 1 year ago.

Is this a new problem or it was always like that ?

Customer: replied 1 year ago.
It's been like this since I set it up a week ago. How about NS-39D220NA16 for model number?
Expert:  Jack replied 1 year ago.

That's a good number .

Did you have another tv prior to this one connected to this cable box or is the cable box new as well ?

Customer: replied 1 year ago.
A Vizio was hooked up to same cable box with no problems.
Expert:  Jack replied 1 year ago.

Some cable box have their own separate volume control , when you turn up the volume , is it with the cable box remote or TV's own remote ?

Customer: replied 1 year ago.
I've tried box remote and TV remote, both reach 100 with little sound.
Expert:  Jack replied 1 year ago.

O.k then I can tell you that some models do have poor or low level audio compared to others , almost as if they were made to be used with sound bar .

Right now it appears that only the tv is the problem here if the cable box volume is maxed and it was working fine with another tv .

Does not appear like a problem that developed after buying the tv either .

So either you got a defective tv or it is simply made this way .

Is it really out of ordinary low volume or just not loud enough ?

Customer: replied 1 year ago.
Not loud enough. Ok if in a quiet room with nothing else going on.
Expert:  Jack replied 1 year ago.

O.k then this is just the way the tv is made then .

Solution to this would be a small sound bar

Expert:  Jack replied 1 year ago.

This tv was bought at bestbuy ?

Customer: replied 1 year ago.
Best Buy.
Expert:  Jack replied 1 year ago.

O.k then click the link below and you will see an example of an insignia soundbar that would fix that problem with quite a bit more sound ;http://www.bestbuy.com/site/insignia-soundbar-with-bluetooth-black/4157006.p?id=1219096745209

Customer: replied 1 year ago.
ATT is rebooting receiver to see if that helps. I suspect it's the TV itself
Expert:  Jack replied 1 year ago.

Yes I had an idea of suggesting the same but when you said that it was just too low then that also pointed to the tv

Expert:  Jack replied 1 year ago.

Since you bought that tv at best buy then they may cut you a deal on a sound bar ??

Expert:  Jack replied 1 year ago.

Did you see the link I gave you above ?

Expert:  Jack replied 1 year ago.

Right now beside replacing the tv for a model with more volume I would say that the sound bar would be your best option

Expert:  Jack replied 1 year ago.

By the way , you could go in the TV's menu and try the various sound presets where it says AUDIO MODE

Also , turning up the bass and treble may help somewhat

If you don`t have any more questions for now then please do take the time to rate my answer by clicking on the star icons at the top, then click on Submit , this is how I make a living and that rating gets me paid for my time.
Also note that it will not close this post , you can come back here at any time if you have questions or need help with a sound bar for example.
Thank you

Customer: replied 1 year ago.
I've tried what you suggested in audio mode. No luck.
Expert:  Jack replied 1 year ago.

O.k then that's it , sound bar time or a small sound system

Expert:  Jack replied 1 year ago.

BestBuy has quite a selection at various prices

Expert:  Jack replied 1 year ago.

To follow up ;

Do you still have questions on this ?

Customer: replied 1 year ago.
No. Thanks for your suggestions, Jack. I'll ponder those. Regards, Sally
Expert:  Jack replied 1 year ago.

No problem Sally .

Please do not forget to rate and remember that it does not close this post .

You can come back in 6 months if needed !