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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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E20va. Will turn on but no picture

Customer Question

e20va. Will turn on but no picture
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Barbara.

Does this happen with all sources/inputs?
Can you see the vizio on screen menu at all?

Customer: replied 1 year ago.
it happens if it is hooked to cable or not. No screen at all
Customer: replied 1 year ago.
Where is my answer
Customer: replied 1 year ago.
Expert:  Nathan replied 1 year ago.

I'm sorry I missed you. Please give me an opportunity to respond. When you continue sending multiple replies like this, you get lost in the queue and I don't get any of them timely.

To continue, I need you to test one more thing from me - hold a flashlight to the screen and tell me if you can make out any image/menu that way at all?