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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We added a new direct/tv box. We cannot select netflix or

Customer Question

We added a new direct/tv box. We cannot select netflix or amazonprime.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What model box do you have?
What error message if any do you get?
Can you bring up those apps on other boxes?

Customer: replied 1 year ago.
roku 2 XD. no error message. no to apps on other boxes
Expert:  Nathan replied 1 year ago.

Okay I misunderstood, I thought you were referring to a directv box, meaning a satellite receiver.

Have you configured the roku yet? Is it linked to the home wifi network?

Are any other apps working on the roku?