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Richard
Richard, Technician
Category: TV
Satisfied Customers: 36777
Experience:  Avid TV Technician
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My name is priya i have problem with my tv
, i have got

Customer Question

Customer: my name is priya i have problem with my tv
JA: Thanks. Can you give me any more details about your issue?
Customer: i have got lg 37 the screen colour has gone red what should i do to get it back to normal
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to TV Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes i will wait
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Customer: but will it solve my tv problem i don't want to pay money if it doesnt the tv problem
Submitted: 1 year ago.
Category: TV
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
could i get my refund back as it is still not working and will have to buy a new tv
Expert:  Richard replied 1 year ago.

sure, you can get one on my link below

http://ww2.justanswer.com/help/how-can-i-request-refund