TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

My 50" Samsung smart TV doesn't always recognise HDMI input.

Customer Question
Customer: ***** ***** my 50"...
Customer: ***** ***** my 50" Samsung smart TV doesn't always recognise HDMI input. This has on;y developed since the SKY decoder was upgraded. Have swapped HDMI cables not fixed. But Panasonic (not smart) not exhibit same problem.
JA: Thanks. Can you give me any more details about your issue?
Customer: Powering TV off & on several times eventually finds signal. Powering decoder off/on also sorts it.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to TV Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: ok
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 hours by:
1/5/2016
TV Technician: Shahid, Technician replied 1 year ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,595
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as Sky box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.

Ask Your Own TV Question
Customer reply replied 1 year ago
Hello Shahid
1. Samsung UA50F6300 50" LEDLCD
2. Sky box via HDMI approx 10 metre cable
DVD, aerial and disk via std cable
Only having trouble with the HDMIregards
TV Technician: Shahid, Technician replied 1 year ago

Thanks for the info - Have you tried to unplug TV and Sky box power cords from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.

Ask Your Own TV Question
Customer reply replied 1 year ago
tried all the basics ahve also connected TV with short HDMI cable - same result. Updated Samsung software. Note that I do not have the same problem with a Panasonic TV I also have.
TV Technician: Shahid, Technician replied 1 year ago

OK, we need another video source such as bluray or PS3 etc to verify the HDMI inputs of TV, connect the bluray/ PS3 in HDMI input of TV to see if it works fine.

If TV shows normal picture then problem is with Sky box and firmware upgrade may got corrupted and caused the issue. At this point you would need to call cable service provider and ask them to replace the Sky box to resolve the issue.

Now if TV doesn't show picture of bluray then it is problem with HDMI processor chip mounted on main board and entire main board will be replaced to resolve the problem.

I trust my input will help you out. Please feel free to respond if you have any additional questions.

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 1 year ago

Hi there,

I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!

Please reply back here if there is additional questions.

Thank you.

Ask Your Own TV Question
Ask Shahid Your Own Question
Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,595
11,595 Satisfied Customers
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

Shahid is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can move it to HDMI 3. But I can't get a picture on HDMI 1. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Amazon prime video is not working. Samsung smart tv.
amazon prime video is not working JA: What's the make/model of your device? How old is it? Customer: Samsung smart tv. approximately 4 years old JA: How long has this been going on? What troubleshooti… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a panasonic smart tv it goes to netflix, but, then
i have a panasonic smart tv it goes to netflix, but, then after 5-8 minutes of watching a show, it takes me back to regular tv. didn't used to do this, but, now, i can't watch a netflix show without i… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
Samsung smart tv. will not turn on. Samsung smart tv
working fine last night. I went to turn it on today and only had volume for a few seconds so I turned it off and now it won't turn back on. No picture. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I bought the smart tv JUST for netflix......its not
I bought the smart tv JUST for netflix......its not connecting to it at all. get an error code ui-800-3 and talked to netflix and we tried unplugging it and holding the on/off button 30 seconds and di… read more
Cabletech
Cabletech
High School or GED
139 satisfied customers
Just got a new Samsung SMART TV don't have HDMI for this TV
just got a new Samsung SMART TV don't have HDMI for this TV however, I was told my receiver is bad.. My Radio, CD player and DVD player work just fine! The picture is black and goes in and out occasio… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How do I video tape with m smart TV. Ua4025j200afx2a. TV
How do I video tape with m smart TV JA: Just to clarify, what's the exact make and model of your smart tv? Customer: ua4025j200afx2a JA: Does the TV menu work? Do you have the same problem on all sour… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How do i get the cable to come on the smart tv. It is
has been for some time thought was with controller … read more
Shahid
Shahid
Technician
11,595 satisfied customers
My Hitachi smart tv remote is not working. Is it possible to
Hello, my Hitachi smart tv remote is not working. Is it possible to control TV volume without remote? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
I need to find out if my TV is a smart tv. It's a samsung
Yes the menu works. I am trying to get netflix on the tv. I don't know how to work the menu and they suggested I contact you. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
50 satisfied customers
It will not turn on at all. Vizio smart tv Model M420KD. No
i tried to go to netflix, they said they could not connect and the scren froze … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I have a Panasonic smart TV and an account with Netflix but
I have a Panasonic smart TV and an account with Netflix but cannot get the movies to play. Nexflix people say the TV must be updated by panasonic.?? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Samsung smart tv connects to wireless router but not
Samsung smart tv connects to wireless router but not internet … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I can no get live streaming on mh Samsung Smart TV When it
I can no get live streaming on mh Samsung Smart TV When it is download, it says I need to us adobe 10.2 and when I try to download adobe, it say it will not support it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
I have new lg 49 inch smart tv. we have connected two hdmi
I have new lg 49 inch smart tv. we have connected two hdmi cables and cant get sound when I use amazon app. help. we have chaged thema round and no sound. thanks … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
Is LG 55UH7650 a smart TV/ Is LG TV 55UH7650 A SMART TV. IT
Is LG 55UH7650 a smart TV/ JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours? Customer: Is LG TV 55UH7650 A SMART TV JA: Does the TV menu work? Do … read more
Shahid
Shahid
Technician
11,595 satisfied customers
I just bought a brand new CRAIG Smart TV HDMI Adapter and
Hello, I just bought a brand new CRAIG Smart TV HDMI Adapter and just hooked it up fine but my wireless mouse does not wanna work and have no idea why can you help me? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Sony bravia smart tv ear and hdmi port one input just
sony bravia smart tv ear jack and hdmi port one input just stopped working … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x