How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have received a download to upgrade my Samsung Smart TV.

Customer Question

I have received a download to upgrade my Samsung Smart TV. Currently, I am unable to watch any Samsung apps or stream on TV. The Tv is plug and play. I was asked for my password ***** UID to open the download. It will not take my UID. I need help as the TV and internet are not connected. I don't know what kind of USB to buy to effect the download. Yesterday, I worked with technician, after waiting more than an hour. Today, I currently am waiting on the phone. I was given this ticket #*******. ***** *. *******.
Submitted: 1 year ago.
Category: TV